Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Andrews

Alfreton,Derbyshire

Summary

A friendly, reliable and motivated individual who has excellent communication skills and works well both individually and as part of a team. Experienced in a range of roles that require working accurately and at pace as well as roles that require knowledge of safeguarding and data protection.

Overview

20
20
years of professional experience

Work History

Production operative

TST / Senior Salmon
Annesley, Nottinghamshire
02.2025 - 04.2025

Working on the production of aeroplane blades.

Seasonal sales assistant

Marks and Spencer
South Normanton, Derbyshire
11.2024 - 12.2024
  • Worked flexible hours including weekends and holidays when necessary.
  • Boosted sales with up-to-date knowledge of seasonal promotions and discounts.
  • Provided efficient checkout service for quicker transaction times.
  • Aided stock replenishment during peak trading hours for continuous product availability.
  • Processed returns or exchanges swiftly, reducing customer wait time.

Support worker

Salutem Care / Ashlea House
Alfreton, Derbyshire
11.2017 - 09.2024
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Provided companionship during outings contributing to an active social life for residents.
  • Prepared nutritious meals that met special dietary needs of residents.
  • Completed housekeeping tasks resulting in a clean, safe home environment.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Contributed feedback on resident's progress leading to adjustments in personalised care plans.

Travel advisor

TUI
Wolverhampton , West Midlands
01.2015 - 07.2017
  • Created personalised trip recommendations based on individual preferences and interests, encouraging repeat business from satisfied customers.
  • Utilised advanced industry software tools for efficient management of reservations and bookings, resulting in time savings.
  • Decreased booking errors through meticulous attention to detail during reservation processes.
  • Improved customer satisfaction by providing in-depth travel advice.
  • Developed strong relationships with suppliers, securing competitive package deals for clients.

Casino inspector

Casino 36 / Castle Casino
Dudley , West Midlands
01.2005 - 01.2015
  • Assisted in maintaining a safe gambling environment for all guests.
  • Managed cash handling procedures, ensuring accuracy and accountability in transactions.
  • Upheld integrity of gaming operations by conducting regular surveillance.
  • Provided excellent guest service whilst enforcing casino policies and procedures.
  • Investigated player complaints and resolved issues promptly for customer satisfaction.
  • Scrutinised dealer actions at live tables, guaranteeing game fairness.
  • Forecasted potential risks by analysing the gaming floor trends regularly.
  • Compiled data from observations and calculations, creating reports outlining findings and sharing recommendations.

Education

Bachelor of Arts - Special Education

The University of Wolverhampton
Wolverhampton

Skills

  • Customer service (10 years)
  • Supervising experience (10 years)
  • Medication administration (8 years)
  • Financial analysis (10 years)
  • Communication skills
  • Organisational skills

Timeline

Production operative

TST / Senior Salmon
02.2025 - 04.2025

Seasonal sales assistant

Marks and Spencer
11.2024 - 12.2024

Support worker

Salutem Care / Ashlea House
11.2017 - 09.2024

Travel advisor

TUI
01.2015 - 07.2017

Casino inspector

Casino 36 / Castle Casino
01.2005 - 01.2015

Bachelor of Arts - Special Education

The University of Wolverhampton
Katrina Andrews