Katlyn Brown

Greet and assist visitors, ensuring a professional and welcoming environment.

Manage incoming calls and direct enquiries efficiently.

Handle administrative tasks including filing, data entry and correspondence

Maintain reception area cleanliness and organisation.

Resolve customer queries and escalate issues when necessary.

Provided excellent customer service in a busy environment.

Handled customer enquiries, complaints and requests professionally.

Processed transactions and maintained accurate records.

Worked collaboratively with team members to ensure smooth operations.

Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.

Completed activity spreadsheets and shift checklists to streamline front-of-house operations.

Promoted additional hotel facilities and services to enhance customer experiences.

Greeted hotel guests with warmth and professionalism, providing excellent first impressions.

Processed customer bookings through Oracle Hospitality and prepared registration cards to ensure smooth check-in processes.

Communicated with cleaning staff to make sure hotel rooms were ready for customer arrivals.

Completed cash, credit card and foreign exchange transactions, reconciling at end of shift balance register.

Answered telephone calls with positivity and professionalism to uphold hotel reputation.

Welcomed customers by completing check in procedures and amending required reservation changes.

Managed high volume of face-to-face, online and telephone bookings, upholding customer service standards in every interaction.

Offered guests local knowledge and information on dining, entertainment and sightseeing experiences.

Processed cash, credit card and voucher payments using POS terminal.

Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.

Anticipated and addressed guests service needs.

Co-ordinated team members to take, serve and clear orders accurately and promptly.

Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.

Cleared and reset tables with clean service ware to uphold faultless restaurant standards.

Delivered friendly and fast service to process high-volume food and drink orders at peak times.

Greeted and seated guests to establish prompt, high quality service.

Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.