Katie Owens

• Tracking weekly sales figures and generating reports for clients
• First point of contact for all incoming enquiries
• Liaising with clients to enrol new shows
• Maintaining multiple websites and updating information to ensure everything is accurate
• Liasing with venues in order to seamlessly get shows on sale

· Onboarding new starters (setting up emails, system access, etc)

• Regularly auditing CRM system (Monday.com) to ensure all information is current and accurate.
• Creating presentations using both PowerPoint and Canva programs
• Minute taking
• Setting up meetings both internally and externally across different time zones
• Supporting the Marketing, Studio and Digital Teams with administration requests
• Creating content for upcoming “what’s on” guides
• Proofreading copy for advertisements/brochures
• Working with the MD to create and proof read new client contracts, manage meetings, set up training
• Regularly reviewing systems to ensure the most efficient and cost effective platforms/processes are being used
• Liaising with service providers to make sure we have the best deals and that all members of staff have the packages they need (Phonelines, software, etc.)
• Working with accounts department to make sure all work carried out is being billed accurately

• Coordinated travel arrangements for business meetings in the UK and overseas.
• Maintained filing system, ensuring ease of access to important documents.
• Tracked expenses in Xero
• Managed correspondence with clients on behalf of the CEO
• Co-ordinated client calendars to enable set up of interviews/meetings with external parties
• Scheduled meetings, conferences and appointments.
• Kept files organised and up-to-date for accurate record-keeping purposes.
• Drafted documents and reports for management review.
• Arranged supplies, documents and spaces for meetings.
• Screened incoming phone calls and relayed detailed messages.
• Created expense reports with matching receipts.
• Liaised with recording studios to gather quotes and research the best fit for our clients
• Handled logistics for company events
• Handled confidential information with utmost discretion.
• Oversaw office administration tasks to support an organised work environment.
• Organised CEO's appointments and meetings to maintain structured workflow.

• Created and negotiated contracts for new clients.
• Raised invoices for fees payable.
• Filing and organising paperwork, ensured confidential documents were locked in safe storage and/or in password protected folders.
• Ensured office was always in a presentable and safe state. Arranged repairs and maintenance where required.
• Onboarding new starters – set up of IT account and equipment, liaised with accountant, helped with paperwork, etc.
• Processed holiday requests.
• In charge of office social calendar - setting suitable date and finding activities
• Day to day running of office – everything from ensuring there was milk in the fridge, to painting the walls!
• Negotiated contracts with vendors, ensuring cost-effective services and supplies.
• Organised training schedules.
• Processed expenses.
• Arranged travel and itineraries for corporate trips.
• Renewal/negotiation of insurance policies.
• Posting of job vacancies online ensuring SEO was maximised
• Dealt with all incoming enquiries be it via telephone, email or post

• Managed the diary of General Manager to ensure efficient use of time
• Organised Manager’s travel to offsite events, both locally and internationally.
• Filtered emails in Manager’s inbox, responding where appropriate and flagging high priority correspondence.
• Organised events for customers, ensuring a high standard of service was provided and that every effort is made to meet their requirements.
• Planned restaurant service table allocations and time limits, to avoid table clashes and ensure a smooth service.
• Prepared documents for internal and public communications.
• Generated daily reports using the Open Table system.
• Managed main restaurant email account.
• Booked reservations and responded to questions and queries via telephone and email.
• Dealt with complaints over telephone, in writing and email.
• Filing.
• Processed mail, email and phone enquiries, minimising correspondence backlogs.
• Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.

• Complex diary management
• Travel and visa arrangements
• Prioritising, printing and responding (where appropriate) to emails in Senior Partner's inbox.
• Accurate audio typing of technical recordings.
• Editing and finalising reports.
• Arranging internal and external meetings.
• Creating and issuing monthly fee letters and invoices for clients.
• Taking telephone calls and dealing with them as appropriate.
• Keeping correspondence up to date and organised.
• Filing.
• Organising and binding documents.
• Banking of cheques.

• PA to the six journal deputy editors.
• Responded to email and telephone communications for the deputy editors where appropriate.
• Travel and visa arrangements (Local, national and international).
• Arranged meetings both internal and external of varying sizes, across different time zones (Including agendas, invitations, locations, catering, accommodation, etc.).
• Minute taking.
• Liaised with other company PAs to ensure effective communication across the company regarding any relevant changes.
• Department budget tracking.
• Liaised with international offices (USA, India, China and Australia) to set up meetings and arrange visits.
• Invoice processing.
• Cover for Editor in Chief's PA when required.
• Widespread support for department including stationery orders, training arrangements, event organising, and office moves, etc.
• Co-ordinated arrangements for new starters, including IT equipment, account creation, desk allocation, introductions to team, training requirements.
• Main contact for Editorial Department enquiries via telephone and email.
• Collected payments (new system was implemented by me) and negotiated discounts or waivers for Open Access research publications.

• Dealt with all incoming enquiries be it by email, telephone or in person.
• Provided impartial support, advice, and information on courses available.
• Signposted to different organisations or referring for careers advice where needed.
• Arranged interviews for new learners who applied for courses by liaising with different curriculum areas.
• Arranged support for learners who declare extra needs.
• Enrolled learners onto appropriate courses ensuring entry requirements have been met and then entering all relevant information onto student records database.
• Advised students of funding and support available.
• Used various IT systems such as Word and Excel as well as more specialised internal systems- EBS4 and CRM.
• Took payments for everything from course fees to shop goods.