KATIE LOUISE ALBUTT
Oamaru,Otago
Summary
An accomplished and highly motivated individual with a passion and determination for providing first class customer service, with a solid drive for personal development including a desire to take on new challenges.
Known for: detailed-oriented team player with strong organizational skills, strong work ethic, customer satisfaction, the ability to meet and exceed deadlines under extreme pressure and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Banking Specialist
Westpac Bank
Oamaru , Otago
2023.11 - 2024.04
- Responsibilities involved learning the basic role as a banking Customer Service Representative (Teller) which included being responsible for your own cash and cash balancing at the end of every shift, delivering personal banking services to a wide range of customers, opening, and closing accounts, and informing and educating customers on banking products.
- Issued loan applications and collected required documentation from borrowers for loan processing.
- Performed risk assessments on customers to ensure compliance with anti-money laundering regulations.
- Exceeded customer service satisfaction ratings by providing prompt answers to specific questions.
- Continued to implement my skills and knowledge gained from my experience as a corporate flight attendant ensuring that I continued to provide discreet and personalized service to customers, maintaining at all times a high level of professionalism and conduct.
Executive / HR Support & Board Secretary
Waitaki District Health Services Limited
Oamaru , Otago
2020.07 - 2022.09
- Overall responsibilities include personal assistant to the CEO, including monitoring emails, organization of calendars, meetings,events, flights and accommodation.
- To provide professional and confidential support to the Board of Directors, the Executive Lead Team and specialized support to the Corporate Services Director. This involved the organization of meetings and events for management, collating and preparing committee supporting documents for the Board along with minute taking and organizing catering for meeting lunches.
- Reporting to the Corporate Services Director and initiating and organizing the recruitment process for new employees and other HR related duties.
- Developed agendas for Board Meetings in consultation with the Chairperson and Executive Director.
- Responded promptly to inquiries from directors concerning their duties or responsibilities as well as any issues arising from past decisions taken by them.
- Attended all Board meetings and took accurate records of proceedings.
- Prepared correspondence on behalf of the Board of Directors when requested by the Chairman or Executive Director.
- Collected information from various sources in order to provide a comprehensive overview for each item on the agenda at board meetings.
- Assisted with preparation for board meetings including agenda items, materials and supplies.
VVIP Lead Flight Attendant
Saudi Aramco Oil Company
Dhahran
2014.09 - 2019.05
- Responsible for new recruits inhouse training and overall guidance, ensuring that their training is met to the standards and guidelines in the capacity of lead flight attendant in the special flights division.
- Adhered to company policies regarding security measures and protocol at all times.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Created personal menus and catering spread sheets for customers wants and needs.
- Catered for VVIP clientele and dignitaries
VVIP Senior Flight Attendant
Saudi Aramco Oil Company
Dhahran
2006.12 - 2010.02
- Responsible for always ensuring a highly discreet and personalized service, managing menus, catering, and special requests for passengers, thinking ahead to anticipate passengers needs and wants.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Flight Attendant / Premium /Cabin Crew Director
Qatar Airways
Doha , Doha
2001.09 - 2006.06
- Responsible for the management for up to 12 crew and conducting pre-flight briefings and ensuring that the correct licenses, ID, and certificates were in place, alongside up to date accreditations.
- Responsible for welcoming and greeting passengers on board, verifying tickets, and directing passengers to assigned seats whilst maintaining a friendly, positive attitude when dealing with passengers from multiple cultural backgrounds.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Responded to medical emergencies as needed during flights.
VIP Flight Attendant
Amiri (Qatar Airlines)
2002.01 - 2002.03
- Seconded to provided a highly personalized and discreet service to Foreign Dignitaries, including United Nations Secretary – General Kofi Annan and the Qatari Royal Family.
Flight Attendant
Ryan Air
Stansted
2000.09 - 2001.09
- Undertook basic flight attendant duties including welcoming passengers on board and directing them to their assigned seats, through to flight safety demonstrations and announcements and basic inflight food and beverage service.
Chef
Holiday Inn
Birmingham , West Midlands
1996.01 - 2000.08
Chef
Manor Hotel
Meriden , Coventry
1992.07 - 1995.08
Education
Foundation Certificate in Human Resource Practice - Human Resources Development
Chartered Institute of Professional Development (CIPD)
Online2018-01
Bachelor of Commerce: Major in Human Resource Management - Business
University of Notre Dame
Sydney, Australia2013-01
Business
Martin College
2011-01
Advanced Diploma of Management BSB60407 - Business
Martin College
Sydney, Australia2011-01
Diploma of Management BSB51107 -
Martin College
Catering - Silver Service, Food and Beverages Services, First Diploma Hotel and Catering Services -
Birmingham College of Food and Tourism
Basic Food Hygiene, NVQ - National Vocational Qualifications, Level 3 Culinary Skills -
Birmingham College of Food and Tourism
BTEC –Business & Technology Education Council -
Birmingham College of Food and Tourism
Skills
- Excellent customer service skills
- Strong conflict resolution skills
- Sharp and efficient learner
- Team Working
- Self Starter
- Flexible
- Strong communications skills
- Employee recruitment and retention
- Staff development
- HR policy development
- Cultural awareness
- Problem solving
- Executive Support
- New Hire Onboarding
Personal Information
- Nationality: British Citizen
- Visa Status: NZ PR Residency
Languages
English
Volunteer Experience
Amiri
- Oamaru Hospital, 2020
- Haven Wyck’s Pet Shop, 2019
- 2010 California “Find Yourself Here” Road show, 2010
Training
- Basic Fire Training (02/2022)
- Basic FA life Support (02/2022)
- Cabin Resource Management Training
- Certificate in Air Restraint Training
- Carriage of Dangerous Goods Course
- A300-600 SEP Training, Emirates
- Med Air Recurrent Medical Training: (Including AED and Tempus: 2014/2016/2108)
- G650/550/450/H900XP (2014/2016/2018) SEP Training. Flight Safety, Savannah
- Certificate in Aviation Security Course
- IATA Dangerous Goods Regulation Awareness Seminar for Cabin Crew - Saudi Aramco
Affiliations
- Pilates
- Drawing
- Cake Decorating
- Travelling
Timeline
Banking Specialist
Westpac Bank
2023.11 - 2024.04
Executive / HR Support & Board Secretary
Waitaki District Health Services Limited
2020.07 - 2022.09
VVIP Lead Flight Attendant
Saudi Aramco Oil Company
2014.09 - 2019.05
VVIP Senior Flight Attendant
Saudi Aramco Oil Company
2006.12 - 2010.02
VIP Flight Attendant
Amiri (Qatar Airlines)
2002.01 - 2002.03
Flight Attendant / Premium /Cabin Crew Director
Qatar Airways
2001.09 - 2006.06
Flight Attendant
Ryan Air
2000.09 - 2001.09
Chef
Holiday Inn
1996.01 - 2000.08
Chef
Manor Hotel
1992.07 - 1995.08
Foundation Certificate in Human Resource Practice - Human Resources Development
Chartered Institute of Professional Development (CIPD)
Bachelor of Commerce: Major in Human Resource Management - Business
University of Notre Dame
Business
Martin College
Advanced Diploma of Management BSB60407 - Business
Martin College
Diploma of Management BSB51107 -
Martin College
Catering - Silver Service, Food and Beverages Services, First Diploma Hotel and Catering Services -
Birmingham College of Food and Tourism
Basic Food Hygiene, NVQ - National Vocational Qualifications, Level 3 Culinary Skills -
Birmingham College of Food and Tourism
BTEC –Business & Technology Education Council -
Birmingham College of Food and Tourism
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