Katie Joanne Hammond

Worked there undertaking training for just over a week now. Decided to return to Healthcare however I was misguided and regret my decsion to leave the Travel Industry.

• Ensure high standards of safety and passenger care within a fast-paced environment.
• Maintain calm decision-making and situational awareness in time-critical situations.
• Demonstrate strong communication and team-working skills.
• Managed in-flight sales of duty-free goods, maximising revenue for the airline while meeting passenger needs.
• Facilitated smooth boarding and disembarkation processes, assisting passengers with special needs.
• Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.

• Ensure high standards of safety and passenger care within a fast-paced environment.
• Maintain calm decision-making and situational awareness in time-critical situations.
• Demonstrate strong communication and team-working skills.
• Managed in-flight sales of duty-free goods, maximising revenue for the airline while meeting passenger needs.
• Facilitated smooth boarding and disembarkation processes, assisting passengers with special needs.
• Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.

• Supported team of 30 staff in busy outpatient setting.
• Assisted in organising and coordinating staffing, including rotas, to maintain safe staffing levels.
• Encouraged team to share ideas for service improvement and learning.
• Contributed to the development of new SOPs in line with trust policy.
• Worked clinically within department.

• Assisted patients in clinic after diagnosis of skin cancer.
• Guided patients to make informed decisions regarding their treatment options.
• Evaluated patients' skin and lymph nodes while performing dermoscopy and providing sun safety and health promotion advice.
• Collaborated with nurses and specialists to ensure cohesive multi-disciplinary team approach for holistic patient care.
• Conducted audits to leverage data for enhancing quality and facilitating service improvements.

• Coordinated outpatient department, maximising clinic capacity across 23 specialties.
• Designed and developed pathways for new starters and student nurses, including associated literature.
• Identified areas for staff training, implementing processes based on learning and work-based scenarios.
• Trained in plastic dressings, urology cancer treatments, and skin surgery, providing health promotion advice.
• Participated in COVID-19 vaccination rollout in NWAFT and Peterborough area.
• Scheduled staff meetings to discuss announcements, ideas, and concerns, promoting a collaborative environment.

• Monitored critically ill patients to ensure safety and well-being.
• Assisted in assessing, planning, delivering, and evaluating patient care.
• Supported development of eye and mouth care package service improvement project.
• Responded quickly to emergency situations to provide necessary interventions.
• Communicated compassionately with patients and families, delivering difficult news empathetically.

• Demonstrated Clinical Expert Skills
• Coordinated the day to day management of Recovery Unit ensuring coordinating patient flow and fair allocation considering skill mix
• Facilitated effective conversations between theatre and recovery staff to improve working relationships
• Managed team appraisals setting SMART objectives- actively promoting and encouraging development

• Spearhead Project to improve patient outcomes and experience following surgery
• Achieved reduction in fasting times from 9.5 hrs to just over 2, significantly improving patients recovery
• Troubleshooting areas of non compliance
• Reduced fasting times by developing and implementing guidelines and algorithms

Held various staff nurse positions within ICU, Theatre Recovery and Dermatology Outpatients.

Before qualifying I have experience of working within Business to Business sales and consultative sales. As recruirment consultant, New home sales working within a traget driven environment.