Katie Diplock
Bluebell Hill,Kent
Summary
I’m a people-focused professional with experience across probation, education, and event management, used to working in busy, demanding environments where there are lots of competing priorities. I’m confident leading and supporting others, building strong relationships, and helping people through change in a calm and practical way.
In my roles, I’ve regularly had to make decisions in challenging situations, manage risk, and keep standards high, while also making sure individuals feel supported and understood. I’ve developed a strong ability to organise workloads, communicate clearly, and bring people together to work towards shared goals.
I take a straightforward, hands-on approach to leadership and enjoy creating positive, supportive environments where people can do their best work. I’m motivated by roles where I can make a meaningful difference and would value the opportunity to bring these skills into a setting focused on care, welfare, and continuous improvement.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work history
Probation officer
Probation Service
Medway, Kent
01.2018 - Current
- Lead and manage a complex caseload of individuals, balancing risk, welfare, and safeguarding responsibilities in a fast-paced, high-pressure environment
- Build trusting, professional relationships with vulnerable individuals to influence positive behavioural change and long-term outcomes
- Coordinate multi-agency working with partners such as police, courts, social services, and health providers to deliver joined-up, person-centred interventions
- Make critical risk-based decisions daily, including safeguarding, enforcement actions, and crisis management, remaining calm under pressure
- Deliver structured assessments and develop individualised plans, ensuring needs are prioritised and managed effectively (similar to triage-led approaches)
- Monitor compliance and enforce statutory requirements, ensuring adherence to legal, organisational, and safety standards
- Support individuals through periods of significant change, demonstrating resilience-building, motivation, and behaviour management techniques
- Maintain accurate and detailed records, ensuring accountability, transparency, and high-quality reporting for audits and reviews
- Contribute to continuous improvement initiatives, adapting to policy changes and new ways of working within the Probation Service
- Manage competing demands and resources effectively, demonstrating strong organisational and operational planning skills
- Provide informal leadership, guidance, and mentoring to colleagues and new staff, promoting team cohesion and knowledge sharing
- Handle sensitive and emotionally charged situations with empathy, professionalism, and clear communication
- Promote a culture of respect, inclusivity, and wellbeing, supporting both service users and colleagues
- Engage with challenging behaviours using de-escalation techniques and solution-focused approaches
- Work flexibly across priorities, demonstrating adaptability in a constantly evolving operational environment
Tutor
University of Creative Arts
Chatham, Kent
09.2016 - 07.2017
- Supported students in developing creative portfolios and technical skills to meet entry requirements for undergraduate degree courses
- Delivered structured teaching, guidance, and one-to-one mentoring, adapting approaches to meet individual learning needs
- Provided constructive, developmental feedback to help students refine their work and build confidence in their creative practice
- Guided students through the portfolio development process, ensuring work met academic and professional standards
- Encouraged self-expression, critical thinking, and problem-solving within a supportive and inclusive learning environment
- Motivated and supported learners to achieve progression, resulting in successful applications to degree-level study
- Built positive relationships with students, fostering engagement, resilience, and personal development
- Monitored progress and identified areas for improvement, creating tailored development plans
- Promoted a safe, inclusive, and collaborative culture, supporting wellbeing and participation
- Managed groups in a classroom/studio setting, ensuring effective learning environments and engagement
- Worked collaboratively with colleagues to ensure consistency, quality, and continuous improvement in course delivery
- Supported students through transitions and periods of uncertainty, helping them build confidence for higher education
Event Manager
Idyllic Events Limited
Maidstone, Kent
01.2001 - 09.2016
- Coordinated and managed events across multiple venues, ensuring consistent high standards of delivery and customer experience
- Oversaw day-to-day operations in a fast-paced, high-pressure environment, balancing competing priorities and tight deadlines
- Led, trained, and developed teams of staff, fostering high performance, accountability, and engagement
- Recruited, onboarded, and mentored staff, supporting skills development and career progression
- Managed rotas, staffing levels, and on-the-day logistics to ensure efficient and effective operations
- Acted as the main point of contact during events, making real-time decisions to resolve issues and maintain smooth delivery
- Built strong working relationships with clients, suppliers, and stakeholders, ensuring clear communication and expectations management
- Implemented health and safety procedures, ensuring compliance and a safe environment for staff and attendees
- Adapted quickly to unforeseen challenges, demonstrating problem-solving skills and resilience under pressure
- Delivered high levels of customer service, responding to feedback and continuously improving event quality and experience
- Worked collaboratively across teams and departments to ensure joined-up planning and execution
Education
Bachelor of Arts - Community Justice
Portsmouth University
Portsmouth 09.2018 - 07.2020
NVQ Level 5 - Probation Practice
Probation Service
National 09.2018 - 07.2020
Bachelor of Arts - Fashion, Media and Communication
University for the Creative Arts
Rochester, Medway 09.2013 - 07.2016
Higher National Diploma - Fashion Styling, Hair and Make-up
London College of Fashion
London 09.1998 - 07.2000
Skills
- Leadership & team motivation
- Diversity sensitivity
- Managing change and improving ways of working
- Building strong relationships across diverse groups
- Sound decision-making in high-pressure situations
- Organising and prioritising complex workloads
- Coaching and developing others
Timeline
Bachelor of Arts - Community Justice
Portsmouth University
09.2018 - 07.2020
NVQ Level 5 - Probation Practice
Probation Service
09.2018 - 07.2020
Probation officer
Probation Service
01.2018 - Current
Tutor
University of Creative Arts
09.2016 - 07.2017
Bachelor of Arts - Fashion, Media and Communication
University for the Creative Arts
09.2013 - 07.2016
Event Manager
Idyllic Events Limited
01.2001 - 09.2016
Higher National Diploma - Fashion Styling, Hair and Make-up
London College of Fashion
09.1998 - 07.2000