Katie Bouttell
Bury St Edmunds,Suffolk
Summary
Dedicated worker with a strong commitment to employers, demonstrated by excellent timekeeping and reliability. Possesses exceptional customer service skills, complemented by a friendly and personable demeanour. Proficient in IT for professional purposes, with an excellent command of spoken and written English. Known for a flexible approach to work, supporting colleagues across departments and providing short notice cover when needed. Experienced in supporting colleagues to achieve goals while maintaining safe working practices in busy environments. Resilient under pressure. Looking to provide excellent employer commitment ahead of university entrance in autumn 2026.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Waitress
The Fox Public House
Pakenham, Suffolk
08.2023 - Current
- Delivering efficient, friendly service and resolving guest concerns promptly, contributing to increased customer satisfaction reviews.
- Providing attentive, professional service that consistently enhances overall guest experience.
- Streamlining restaurant operations by effectively managing the reservation system and supporting optimal turnover of tables.
- Supporting high-volume seasonal events serving 300+ guests, ensuring smooth, timely service throughout.
- Carefully managing allergy and dietary requirements, collaborating with chefs to ensure customer safety and satisfaction.
Babysitting and pet sitting
Various local families
Bury St Edmunds area
10.2023 - 06.2025
- Providing reliable support for local families relating to childcare for young children
- Supporting with pet and house-sitting services for families on holiday, providing peace of mind through dependable attendance and careful attention to needs of animals
- Ensuring homes were clean and tidy and fit for owner's return
Education
A-Levels - Psychology, Biology, English Literature
Abbeygate Sixth Form College
Bury St Edmunds, Suffolk 09.2023 - 06.2025
A-Levels - Core Maths
Abbeygate Sixth Form College
Bury St Edmunds, Suffolk 10.2023 - 07.2024
GCSEs -
Thurston Community College
Thurston, Suffolk 09.2018 - 06.2023
Skills
- Excellent timekeeping and reliability
- Commitment to employer with good duration in role
- Exceptional customer service skills with a friendly and cheerful demeanour
- Ability to use IT effectively for both study and professional purposes
- Flexible approach to work and support for colleagues in other departments
- Willing to support with short notice cover for colleagues
- Excellent command of spoken and written English
- Able to lead a team to achieve a goal or complete a project
- Excellent understanding of safe working practices in a busy environment
- Resilient under pressure
Accomplishments
- Active participation in Biology research trip to South Africa (2024) with support to rangers in wildlife and vegetation surveys and scientific lectures
Certification
PADI open water scuba diving certificate (2024)
Affiliations
Active gym member
References
References available upon request.
Timeline
Babysitting and pet sitting
Various local families
10.2023 - 06.2025
A-Levels - Core Maths
Abbeygate Sixth Form College
10.2023 - 07.2024
A-Levels - Psychology, Biology, English Literature
Abbeygate Sixth Form College
09.2023 - 06.2025
Waitress
The Fox Public House
08.2023 - Current
GCSEs -
Thurston Community College
09.2018 - 06.2023
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