Katie Anne Andrews
LIVERPOOL,Merseyside
Summary
Dynamic professional with a strong customer service background and a proven ability to handle sales enquiries effectively. Demonstrates an energetic work ethic and a strong customer service orientation, ensuring exceptional client satisfaction. Committed to leveraging skills in sales enquiry handling and customer service to drive business success and enhance client relationships.
Overview
26
26
years of professional experience
Work history
Cleaner
Hatfields Jaguar Landrover
LIVERPOOL, Merseyside
01.2021 - 01.2025
- Working for this prestige company standards have to be high and be maintained throughout the day
- My duties included
- Detail toilets on a daily basis ensuring they are immaculate
- Use of floor buffer on showroom floor as cars coming in and out daily
- Clean and buff underneath showroom cars so that the underneath of the cars are reflected on the tiled flooring
- Maintain all office areas, hoover, bins, windows, ledges
- Floor cleaner on workshop floor as oil spills throughout the day were an unavoidable occurance working in the motor trade
- Ensuring the customer area was to a high standard throughout the day all tea cups freshly washed, all fridges stocked up
Cleaner
Eddie Stobarts
01.2018 - 01.2020
- Cleaning 17 toilets and showers on rotations
- Use floor cleaner in warehouse
- Communicate with the overnight team
- Monthly stock orders
- Hoover offices, empty rubbish bins
- Clean fridges and microwaves in canteen
- Set up conference room for any meetings on that day
Assistant Manager
Build A Bear
01.2008 - 01.2011
- Opening of Liverpool one
- Key holder
- Staff training, hiring, disciplinary
- Ensuring the atmosphere was thriving to give the guest the best experience
- Payroll, rotas, holidays
- Mascot training
- Health and safety procedures
- Capacity volume within the store as there would be ques down the street waiting to build a bear
- Traveling to sheffield 4 days a week to be their acting manager whilst H.O were recruiting
Assistant Manager
Republic
01.2005 - 01.2008
- Opening and closing store
- Payroll
- Monthly yearly targets
- Rotas
- Cashing tills
- Staff training/hiring/Dismissals
- Merchandising
- Conversion to customers coming through the door
Assistant Manager
New Look
01.2003 - 01.2005
- My role as assistant Manager was my supervisory duties along with working closely with the store manager ;
- Payroll entering holidays and sickness ensuring all 40+ staff members were paid correctly
- Opening and closing store
- Cashing up 7 tills
- End of day paperwork
- Banking
- Appraisals and disciplinaries and Dismissals
- Staff Training
- Conference calls with the northwest stores
- Stock takes
Supervisor
New Look
01.2002 - 01.2003
- New Look supervisor role consisted of
- Delegating jobs to 30+ staff members morning and afternoon briefings
- Monthly / yearly targets
- Merchandising
- The set up of season sales and promotions
- Stock takes
Supervisor
Vodafone
01.2000 - 01.2002
- My role as team leader was to help advisors with any queries that their unable to answer along with taking over calls to irate customers
Inbound and Outbound Call Centre
Vodafone
01.1999 - 01.2000
- During my time at vodafone my role was taking inbound calls from customers calls included
- Registering sim cards
- Topping up credit
- Customer help line
Education
High School Diploma - Social Care
Brookfield High School
Liverpool1997
Skills
- Sales enquiry handling
- Energetic work ethic
- Strong customer service orientation
- Customer service background
Timeline
Cleaner
Hatfields Jaguar Landrover
01.2021 - 01.2025
Cleaner
Eddie Stobarts
01.2018 - 01.2020
Assistant Manager
Build A Bear
01.2008 - 01.2011
Assistant Manager
Republic
01.2005 - 01.2008
Assistant Manager
New Look
01.2003 - 01.2005
Supervisor
New Look
01.2002 - 01.2003
Supervisor
Vodafone
01.2000 - 01.2002
Inbound and Outbound Call Centre
Vodafone
01.1999 - 01.2000
High School Diploma - Social Care
Brookfield High School
Similar Profiles
Millie BagnallMillie Bagnall
Production operative at Jaguar LandroverProduction operative at Jaguar Landrover
SATHEESH SATHYANSATHEESH SATHYAN
Asst Warranty Controller at Jaguar / LandroverAsst Warranty Controller at Jaguar / Landrover
Liam RossLiam Ross
Motor vehicle technician at Park's Jaguar LandroverMotor vehicle technician at Park's Jaguar Landrover
Anthony BarriosAnthony Barrios
Power Pod Organizer at Florida Student Power NetworkPower Pod Organizer at Florida Student Power Network
Joseph JockinsJoseph Jockins
Retail assistant at WHSmithRetail assistant at WHSmith