Katie Wood
Wickford,ESS
Summary
Customer-focused professional with extensive experience in service roles, skilled in welcoming guests and resolving inquiries. Efficient in managing appointments and paperwork while multitasking in fast-paced environments. Strong problem-solving abilities facilitate effective prioritisation and clear communication with customers. Committed to teamwork and collaboration, ensuring comprehensive support for both customers and staff.
Overview
2
2
years of professional experience
2029
2029
years of post-secondary education
1
1
Certification
Work history
RECEPTIONIST
Browned off
Wickford
07.2025 - 02.2026
- Greeting and welcoming visitors: Receptionists are the first point of contact for clients, guests, and visitors, ensuring a positive first impression.
- Managing appointments: handling scheduling and confirmations, ensuring that all appointments are organized and communicated effectively.
- Answering and managing inquiries: Receptionists answer phone calls, respond to emails, and manage general inquiries, providing information and assistance as needed.
- Maintaining cleanliness and organization: ensure that the reception area, sunbed rooms, and all client-facing areas are spotless and presentable.
SILVER SERVICE
Crondon Park Golf Club Essex
Ingatestone
09.2023 - 02.2026
- Delivered exceptional silver service to high-end clientele, ensuring a refined and memorable dining experience.
- Expertly managed table settings and service sequences in accordance with traditional silver service standards.
- Exceptional table service during banquets, receptions, and private events
- Attendees are responsible for setting up event spaces, laying tables, arranging chairs, preparing service stations, and ensuring all areas meet venue standards.
- Attention to detail, and a passion for delivering high-quality service to guests.
Education
Beauchamp's High School
WickfordENGLISH LITERATURE
Beauchamps High School
Wickford 01.2019 - 01.2024
ENGLISH LANGUAGE
Beauchamps High School
Wickford 01.2019 - 01.2024
Skills
- Clear speaking, friendly tone, active listening
- Customer service: welcoming guests, answering questions, solving issues politely
- Organization: managing appointments, handling paperwork
- Multitasking: greeting people, and handling tasks at the same time Professional appearance and attitude
- Problem-solving: handling unexpected situations calmly
- Time management: prioritizing tasks effectively
- Clear explanations: giving simple instructions that are easy to follow
- Attention to detail: checking receipts, items, or machine status
- Adaptability: adjusting to busy environments or customer needs
- Teamwork: coordinating with staff when customers need extra help
Certification
- Public Service Btec Level 2
- Hair & Beauty
Timeline
RECEPTIONIST
Browned off
07.2025 - 02.2026
SILVER SERVICE
Crondon Park Golf Club Essex
09.2023 - 02.2026
ENGLISH LITERATURE
Beauchamps High School
01.2019 - 01.2024
ENGLISH LANGUAGE
Beauchamps High School
01.2019 - 01.2024
Beauchamp's High School