Katie Williams

• Participated in regular training sessions to stay updated on company products and services.
• Managed high-level client accounts, resulting in sustained business partnerships.
• Collaborated on cross-functional tasks, improving overall operational efficiency.
• Handled sensitive client information securely, maintaining confidentiality at all times.
• Ensured timely resolution of complaints, promoting client satisfaction.
• Streamlined communication processes with clients enhancing efficiency.
• Coordinated effectively with sales team to ensure accurate delivery of services promised to clients.
• Provided constructive feedback from customers to relevant departments driving product improvement.
• Maintained detailed records of interactions with clients facilitating easy tracking and future reference.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries.
• Actively engaged in customer relationship management initiatives leading to increased repeat business.
• Established strong working relationships with clients to enhance trust and loyalty.
• Fostered positive relations with clients through active engagement and follow-up calls.
• Worked closely with account managers to anticipate potential client issues.
• Facilitated the smooth flow of information between clients and internal teams for better understanding of needs.
• Dealt efficiently with complex customer queries whilst ensuring a high level of service at all times.
• Updated customers on service issues and maintained satisfaction through continued communication.
• Led service level agreement reviews to confirm customer satisfaction.
• Managed conflict resolution for maintaining peace in the facility.

• My daily tasks include liaising with many different departments across the company including microbiology and chemistry labs , registration team , account managers sending reports approving the work and results entered on the LIMS system, contract reviewing the samples logged ensuring they are all correct and sent to the correct relevant labs in good time . In this role i have build up very good relationships with all clients across the company not just the ones assigned to me.

• Coordinated daily tasks, ensuring smooth workflow within the team.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• This role involved dispatching , assigning and closing various jobs while looking after a number of engineers using the CRM system and Excel spreadsheets. It also involved liaising with customers as to engineers bookings , following up with customers to ensure that relevant work was carried out efficiently ; satisfaction calls , sales and complaints .

• Anticipated potential problems by closely reviewing account histories, avoided escalation scenarios.
• Assisted customers in navigating company website, enhanced user experience.
• Developed relationships with clients for increased loyalty and retention.
• Utilised product knowledge to provide accurate information to customers.
• Dealing with account holders in both a proactive and reactive manner to ensure that all enquires and issues were resolved both efficiently and effectively throughout calls , Dealing with all manners of enquires , distressing calls , calming customers down .
• i worked with 3 different systems .

• Established hygienic surroundings by regularly disposing of rubbish.
• Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
• Executed laundry duties including washing, ironing, folding clothing items for improved client satisfaction.
• Provided excellent customer service through clear communication with clients regarding their specific needs.
• Throughout this time i build up my own client base and work independently , as well as cleaning my clients homes i was responsible for their keys , working to a schedule that was convenient to them and ,et their individual requirements .
• This role promotes i am trustworthy , hardworking , reliable and can time manage.

• Demonstrated mastery of colouring techniques, enhancing client satisfaction.
• Delivered exceptional quality blow-drying and curling services, promoting client loyalty.
• Specialised in modern hairstyling trends to increase client retention.
• Participated actively in product knowledge sessions; boosted up-selling success rate.
• I started working at The Body Factory Fitness and Health Spa as a senior stylist / colourist. during this role i was responsible for teaching and overseeing junior staff members and the day to day running of the salon . within 6 months i was promoted to Manageress of the salon and whole health spa whereby my responsibilities were vastly extended to include financial administration , the upkeep and smooth running of the daily appointment system , purchasing and inventory of stock which included meetings with representatives of various company's , administration of memberships , Sportsoft System , customer care , monthly staff meetings staff appraisals and all day administration all while still maintaining a hairdressing client base of my own.

I started working for Headjogs hairdressing salon as a senior stylist / colourist .

As a senior stylist i had various duties of a very busy salon which included teaching and over seeing junior members f staff, reaching targets with clients and product sales.

i was also trained in their appointment system which included the Headjogs Hairdressing College , to enable me to arrange various schedules for training and routine meetings.

I also dealt with the end of the day procedures and i was responsible for collating monetary and financial administration.

I also fully trained in customer care .

This role enhanced my abilities to work well under pressure , my organisation and time management skills.

Whilst working in this role i attended Headjogs Hairdressing College and achieved my City & Guilds Level 3 in Hairdressing .

I started at Cutting Crew ( then changed to Browns ) as a Saturday girl my role then included looking after all clients that came in the salon, cleaning washing hair and being the personal assistant to 3 stylists.

I looked after all bookings and appointments , financial and stock taking .

I was then offered a full time role on leaving school while actively working and completing all duties in my role here i attended Headjogs Hairdressing College to achieve my City & Guilds in Hairdressing Levels 1 & 2.

At that time i held the record for achieving these Levels in less than 6 months and was commended for my achievements and hard work.

I was then promoted to junior stylist where my role then was to build a clientele and train , teach and look after all new members of staff .