Summary
Overview
Work history
Education
Skills
Timeline
Generic

Katie Walker

London,England

Summary

I am an energetic and passionate worker committed to delivering an exceptional service, I have a lot of energy, which is best utilised in a busy environment. I am proficient working in a team, but also work well independently.

I have four years' experience in working in a Customer and Business based role with the Falkirk Council where I underwent an Apprenticeship for the duration of a year and a half in CS.

Following onto being hired in my previous role in Children's Services, I initially worked in a solely Business and Admin based role providing administrative support and developed attention to detail and excellent time management skills meaning that every task I have completed has been to the highest possible standard.

Throughout my time with the company, I progressed to working in a multi diverse role where I also took on the role of dealing with university student placements, providing a communicative service between the students and teaching staff to accommodate each student to their placement accordingly. In addition, I also delved into finance where I was responsible for ordering and processing payments for additional support needs team for special school, which meant I was constantly communicating with parents and companies.

I am currently working for AIFS as a Customer and Business Support Assistant.

Overview

3
3
years of professional experience

Work history

CUSTOMER & BUSINESS SUPPORT ASSISTANT

American Institute for Foreign Study
London
2023.10 - Current

College | 37 Queens Gate, London

Managers - creilly@aifs.co.uk & schild@aifs.co.uk

CUSTOMER & BUSINESS SUPPORT ASSISTANT

Falkirk Council
Falkirk, Scotland
2022.02 - 2023.06

Childrens Service | Sealock House, Grangemouth, Falkirk

Manager - Lorraine.Speed@Falkirk.gov.uk

CUSTOMER & BUSINESS SUPPORT ASSISTANT

Falkirk Council
Falkirk, Scotland
2021.02 - 2022.02

Housing & Allocations | The Forum, Callender Business Park, Falkirk

Manager - Sarah.Honeyman@Falkirk.gov.uk

Education

St Mungos High School
Scotland

Skills

Reception

Clerical work

Mail

Filing

Scanning, photocopying, printing

Emails

Inputting and updating data

Finance

Letter writing

Timesheet processing

Mail scanning & processing

Managing multiple inboxes

Sundry Accounts – inputting, processing payments

Creating and amending school handbooks

Ordering & dispatching supplies C&C, ASN

Daily meals consumed – budget & costs

High School Reconciliation reports

FV C/S school leavers to college

School exclusions

Student placements

Mailboxes managed-

Personal

Admin Support CS

CS Comms

Education Complaints

CS Asset Team

CPD Education

Children Missing from Education

Assessment Centre

Timeline

CUSTOMER & BUSINESS SUPPORT ASSISTANT

American Institute for Foreign Study
2023.10 - Current

CUSTOMER & BUSINESS SUPPORT ASSISTANT

Falkirk Council
2022.02 - 2023.06

CUSTOMER & BUSINESS SUPPORT ASSISTANT

Falkirk Council
2021.02 - 2022.02

St Mungos High School
Katie Walker