Katie Trubshaw
Wolverhampton
Summary
Innovative and diligent professional with over ten years of interpersonal, congenial, and analytical experience working with stakeholders from all levels of an organisation. My current role involves assisting children with both mental and physical activities, allowing them to become more independent and confident in their abilities. This is a fulfilling position where I can contribute to the enhancement of the children's and their extended family's quality of life. My part-time retail role within retail has been crucial to my development. In it, I handle several departments inside the shop, educate new retail assistants, and take the initiative to update the current offers (plinth) while keeping other stakeholders engaged.
Overview
10
10
years of professional experience
Work History
Sessional/Office Worker
Let Us Play
Wolverhampton
05.2017 - Current
- Assisting the children in understanding and preparing for their activities or outings.
- Led group outings by managing children's behaviour and facilitating participation. and responsibility for numerous children on days out.
- Understanding individual children's requirements and being able to adjust to a changing scenario.
- Assigned staff according to individual children's requirements, providing tailored support for each child.
- Working closely with parents to assist them with any problems they might be having, such as how to better care for their kids or other challenges.
- Cooperating as a team to conduct risk assessments and meeting all of our objectives
- Educated staff members to enhance their understanding and improve children's well-being in a secure setting.
- Ensuring supply levels for children's activities.
- Assigning wages to x employees and scheduling their shifts based on availability.
- Raised financing for Let Us Play and negotiated donations with national firms such as Asda and Sainsbury's, contributing to resource availability.
Stock Assistant
Sainsburys
Telford
08.2021 - Current
- Prioritised and managed time effectively to complete all stock obligations on schedule, ensuring seamless operations.
- Stock levels on the sales floor maximised while keeping logical order in the stockroom to facilitate effective replenishment.
- Maintained a clean and safe working environment by carefully adhering to business protocols to keep all stockroom spaces clean, neat, and presentable always.
- Delegated roles to team members to meet stock targets and enhance workflow efficiency.
- Maintaining high levels of client satisfaction by rapidly providing product feedback to store management.
- Interacting with different customers aiding them to find products or issues they're facing.
- Documented and communicated incidents to management for review.
Mental Health Support Intern (Virtual)
Think Pacific
01.2022 - 04.2022
- Created and distributed health manual to athletes to address mental health requirements through email, Teams calls, and texting.
- Conducted health assessments to gather information on athlete well-being.)
- Designed handbook considering diverse cultures and customs to ensure relevance and effectiveness for Fijian athletes.
- Structured advice for coaches to enhance weekly virtual check-ins with athletes overseas.
- Collaborating with both the coaches and athletes to ensure a high level of understanding of their needs and wants. Volunteering for the Think Pacific organisation based in Fiji.
Till Assistant
Tesco
Heath Hayes
10.2016 - 02.2017
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Resolved consumer concerns with politeness and efficiency, ensuring timely escalation of complex issues to management.
- Processed customer orders efficiently at the checkout.
- Cultivated strong relationships with customers, colleagues, and suppliers to foster a collaborative work environment.
- Working during the Christmas period enabled me to work in a high pressure and fast environment.
Education
MSc (Hons) - Applied Sport and Physical Excercise Psychology
University of Derby
06-2022
BSc (Hons) - Applied Psychology
Liverpool John Moore's University
06-2021
Skills
- Team coordination
- Behavioural observation
- Care planning
- Data entry
- Strategic Space Planning
- Microsoft office
- Delivery Scheduling
FURTHER TRAINING/QUALIFICATIONS
- TEFL
- - Trained in Teaching English as a Foreign Language (TEFL). A qualification I picked up alongside my A Levels in Sixth Form.
- - The qualification was used to teach a group of foreign children basic language skills in Walsall
Timeline
Mental Health Support Intern (Virtual)
Think Pacific
01.2022 - 04.2022
Stock Assistant
Sainsburys
08.2021 - Current
Sessional/Office Worker
Let Us Play
05.2017 - Current
Till Assistant
Tesco
10.2016 - 02.2017
MSc (Hons) - Applied Sport and Physical Excercise Psychology
University of Derby
BSc (Hons) - Applied Psychology
Liverpool John Moore's University