KATIE THOULESS-KINGSLEY
Mulbarton, Norwich,Norfolk
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
31
31
years of professional experience
Work history
Customer Service Adviser
Camp Beaumont
04.2018 - Current
- Communicating with customers via email, live chat and on the phone
- Taking bookings, card payments , chasing payments, all with excellent customer service
- Working with Excel to export sales targets and reports
- Team leader during the summer of 2023.
Sales Assistant
Warings Lifestore
06.2017 - 01.2018
- In this role I was responsible for opening and closing shop duties, including cash handling and end of day reports, as well as customer service, sales reports, and visual merchandising.
Sales Advisor
Kingswood Camps
02.2016 - 06.2017
- Duties included handling incoming and outgoing calls/emails, selling children's activities holidays to individual and group bookings
- Assisting customers with queries, helping out the transport team in peak periods to ensure a smooth transition for everyone and attending our camps/holidays
- This role has evolved database and spreadsheet work.
Sales Assistant
Laura Ashley
11.2012 - 12.2015
- Meet and greet customers, offer store credit, display merchandise, window dressing, answering the telephone and directing calls liaising with head office, decorators, and store manager communicating with other advisers and designers, couriers and speaking to customers over the phone dealing with difficult customers.
Sales Assistant
Pymm & Co
09.2011 - 07.2012
- My duties included assisting new clients to find suitable properties, showing properties, carrying out negotiations between the buyer and vendor, liaising with solicitors and other bodies involved in the property sale, data input, opening/closing office (keyholder), answering the telephone, general administration and filing.
Sales Assistant
Jamie Oliver
03.2010 - 08.2011
- I ran kitchenware parties in the private homes of my customers
- I demonstrated the products, took orders, and also made sales on the day
- I used fairs and public gatherings to advertise my services and generate my own client list
- All admin was carried out online.
Inspiring Learning, Kingswood Learning and leisure
01.2003 - 01.2009
- Exceeded in Customer service with schoolteachers to provide educational school trips for children
- Working in a team to achieve targets.
Sales negotiator
Elliots Estate Agents
01.1998 - 01.2004
- Achieving targets and following the sale through to completion.
William H Brown
01.1995 - 01.1998
Abbotts Estate agents
01.1993 - 01.1995
Education
2016
Database training with Pymm - undefined
2012
Floristry
Easton College
2009
CRB certificate - Kingswood - undefined
2004
Diploma of Vocational Education - undefined
Paston Sixth Form College
1992
undefined
Hethersett Old Hall School
1990
Skills
- Customer rapport building
- Live chat management
- Refund management
- Upselling techniques
- Customer service
- Salesforce
- Advanced product knowledge
- Customer experience
- Brand awareness and representation
- Staff training and mentorship
- LiveAgent
Interests
HOBBIES AND INTERESTS
, I enjoy reading, listening to music, cycling, travelling and photography.
Timeline
Customer Service Adviser
Camp Beaumont
04.2018 - Current
Sales Assistant
Warings Lifestore
06.2017 - 01.2018
Sales Advisor
Kingswood Camps
02.2016 - 06.2017
Sales Assistant
Laura Ashley
11.2012 - 12.2015
Sales Assistant
Pymm & Co
09.2011 - 07.2012
Sales Assistant
Jamie Oliver
03.2010 - 08.2011
Inspiring Learning, Kingswood Learning and leisure
01.2003 - 01.2009
Sales negotiator
Elliots Estate Agents
01.1998 - 01.2004
William H Brown
01.1995 - 01.1998
Abbotts Estate agents
01.1993 - 01.1995
Database training with Pymm - undefined
Floristry
Easton College
CRB certificate - Kingswood - undefined
Diploma of Vocational Education - undefined
Paston Sixth Form College
undefined
Hethersett Old Hall School
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