Katie Thorpe
Chesterfiled,Derbyshire
Summary
Highly skilled office management professional with extensive expertise in professional record-keeping, office equipment operation, and compliance understanding. Adept at designing efficient filing systems, maintaining confidentiality, and ensuring GDPR compliance while fostering a customer service-oriented approach. Demonstrates strong leadership through training and development initiatives and an engaging leadership style. Proficient in legal document preparation, database administration, and event planning, with a proven ability to organise workloads and coordinate meetings effectively. Committed to maintaining safety compliance and delivering exceptional customer relations while leveraging advanced office management software to optimise operations.
With focus on administrative duties and organisational skills, have honed in on career in office administration. Capable of bringing efficiency to office operations through robust knowledge of management principles and problem-solving skills. From streamlining processes to implementing new software systems, can contribute to organisational success by improving operational efficiency and productivity.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Administrator officer
Chesterfield Royal Hospital NHS Trust
Chesterfield, Derbyshire
08.2024 - Current
- Enhanced office atmosphere by fostering an environment of cooperation and professionalism.
- Streamlined office operations by implementing efficient administrative procedures.
- Processed invoices in a timely manner for prompt payment and reduced late fees.
- Improved document organisation systems for easier file retrieval.
- Managed complex scheduling for senior management to ensure smooth workflow.
- Ensured timely completion of projects with strong time-management skills.
- Handled confidential information with discretion for maintaining privacy.
- Coordinated travel arrangements for senior staff members to facilitate seamless business trips.
- Ensured compliance with regulatory standards through meticulous record keeping.
- Maintained company database, ensured accurate record-keeping.
- Handled diary management for smooth-running administration processes.
Health Care Assistant/ Admin Assistance
Sherwood Forest Hospital NHS TRUST (Kingsmill)
Sutton in Ashfield, Nottinghamshire
11.2018 - 08.2024
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Enhanced healing process by changing wound dressings regularly.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Assisted in patient care, improved comfort and well-being.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Monitored client health conditions and reported immediate issues to manager.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Administered blood tests and blood pressure checks.
- Safely and securely transported patients using hoists and wheelchairs.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Worked closely with nurses to maintain optimum levels of communication.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Explained treatments and hospital processes to patients.
Liaison officer
Intercounty Paramedic Ltd
Derby, Derbyshire
04.2015 - 11.2018
- Conducted successful negotiations with vendors, resulted in favourable contracts.
- Utilised excellent interpersonal skills to foster productive working relationships.
- Assisted in the planning of company events, boosted employee morale and engagement.
- Developed strong professional relationships with clients, secured trust and loyalty.
- Communicated regularly with team members, ensured alignment with corporate goals.
- Liaised between departments to facilitate smooth information flow.
- Documented patient information accurately for better follow-up care in the hospital.
- Handled stressful situations calmly; provided stable environment during crisis scenarios.
- Delivered patients to hospital emergency rooms for immediate medical care.
- Administered first aid treatments for improved patient condition.
- Adhered strictly to hygiene standards; reduced risk of cross-contamination or infection.
- Performed cardiopulmonary resuscitation on cardiac arrest victims, potentially saving lives.
- Stocked ambulance with necessary supplies; ensured readiness for all scenarios.
- Performed routine checks on ambulance systems; secured optimal functionality at all times.
- Safeguarded patients' lives with quick and efficient medical interventions.
- Collaborated effectively with other emergency service providers; streamlined rescue operations.
- Provided emotional support to patients' families, easing their distress during emergencies.
- Participated in regular training drills to ensure up-to-date knowledge on protocols.
- Responded to emergency calls, ensuring swift arrival at incident scenes.
- Conducted basic diagnostic tests at scene of incident, aiding in fast treatment decisions.
- Practised safe driving techniques whilst transporting patients, guaranteeing a smooth journey.
- Enhanced patient comfort by providing empathetic care and support.
- Operated ambulance equipment to maintain constant communication with dispatch team.
- Employed immobilisation techniques for fracture cases, preventing further injury during transport.
- Maintained cleanliness of ambulance, facilitating an infection-free environment for patients.
- Assisted paramedics during advanced life-support procedures, contributing to successful outcomes.
- Adhered to health and safety legislation while on duty.
- Cleaned vehicle daily to comply with Infection Prevention and Control procedures.
- Responded to emergency and non-emergency patient transport situations.
Education
GCSEs - English
The Bolsover school
Bolsover, Derbyshire 08.1991 - 08.1993
NVQ Level 1 - NVQ Sport and Recreation
Chesterfield College
Chesterfield, Derbyshire 09.1993 - 08.1994
NVQ Level 2 - NVQ Sport and Recreation
Chesterfield College
Chesterfield 09.1993 - 08.1994
NVQ Level 3 - NVQ Sport and Recreation
Chesterfield College
Chesterfield 09.1994 - 08.1995
NVQ Level 4 - Supervisory Management (Sport)
Rotherham College
Sheffield 03.1998 - 06.1999
Certificate of Higher Education - Emergency Medical Technician
East Midlands Ambulance service
Nottingham 03.2003 - 03.2005
Certificate of Higher Education - Emergency Blue light driving
East Midlands Ambulance Service
Nottingham 03.2003 - 05.2003
Skills
- Professional record keeping
- Office equipment operation
- Safety compliance awareness
- Filing system designing
- Knowledge of gdpr compliance
- Office space organisation
- Office equipment management
- Empathetic listener
- Confidentiality maintenance
- Customer service-oriented
- Meeting coordination
- Telephone etiquette
- Documentation and reporting
- Compliance understanding
- Customer relations
- Training and Development
- Engaging leadership style
- Legal document preparation
- Office management software
- Workload organisation
- Serious incident reporting and investigation
- Database administration
- Event planning
- Well-organised
Affiliations
- Charity work for Sri Lanka Street Dogs and Cats
- Visiting Hospices and day care with my Pets as Therapy Dog
- Keeping fit and maintaining my garden.
Timeline
Administrator officer
Chesterfield Royal Hospital NHS Trust
08.2024 - Current
Health Care Assistant/ Admin Assistance
Sherwood Forest Hospital NHS TRUST (Kingsmill)
11.2018 - 08.2024
Liaison officer
Intercounty Paramedic Ltd
04.2015 - 11.2018
Certificate of Higher Education - Emergency Medical Technician
East Midlands Ambulance service
03.2003 - 03.2005
Certificate of Higher Education - Emergency Blue light driving
East Midlands Ambulance Service
03.2003 - 05.2003
NVQ Level 4 - Supervisory Management (Sport)
Rotherham College
03.1998 - 06.1999
NVQ Level 3 - NVQ Sport and Recreation
Chesterfield College
09.1994 - 08.1995
NVQ Level 1 - NVQ Sport and Recreation
Chesterfield College
09.1993 - 08.1994
NVQ Level 2 - NVQ Sport and Recreation
Chesterfield College
09.1993 - 08.1994
GCSEs - English
The Bolsover school
08.1991 - 08.1993
Similar Profiles
Sarah MarchewkaSarah Marchewka
Echo lead at Chesterfield Royal Hospital NHS TrustEcho lead at Chesterfield Royal Hospital NHS Trust
W ANTONETTE SOVISW ANTONETTE SOVIS
OCS Domestic Assistant at Royal Papworth Hospital & NHS Foundation TrustOCS Domestic Assistant at Royal Papworth Hospital & NHS Foundation Trust
Gremy GuptaGremy Gupta
Volunteer at Barts Health NHS Trust, Royal London HospitalVolunteer at Barts Health NHS Trust, Royal London Hospital