Katie Sutherland
Glasgow
Summary
Dynamic professional with expertise in event planning and social media analysis, complemented by strong communication skills. Proficient in Adobe Creative Cloud and MS Office, ensuring high-quality content creation and effective digital strategies. Committed to leveraging skills for impactful projects and career advancement within the creative industry.
Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Administrative assistant
University of Glasgow
Glasgow, Glasgow City
12.2021 - Current
- Increased visibility by promoting content on five social media platforms.
- Cultivated stronger community relations through effective management of social media channels.
- Conducted daily duties efficiently and accurately.
- Implemented website updates for a better user experience.
- Optimised website functionality to facilitate seamless navigation.
- Ensured adequate stock levels of office supplies to eliminate shortages.
Subject matter expert
Go-centric
Glasgow, Glasgow City
10.2018 - 12.2021
- Reviewed and critiqued peer works maintaining high standards within the field.
- Built enduring relationships with clients through excellent service provision over time.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Utilised effective listening skills whilst interacting with customers to understand their needs better.
Front of house member
En Croute Catering
Glasgow, Glasgow City
05.2015 - 11.2018
- Addressed complex seating arrangements during peak periods, ensuring consistent service quality.
- Collaborated with team members to facilitate seamless front-of-house operations.
- Delivered efficient, professional service that enhanced customer satisfaction.
Photo Operations Volunteer
Glasgow 2018 European Championship
Glasgow, Glasgow City
07.2018 - 08.2018
- Provided friendly and efficient customer service, adeptly managing challenging situations.
- Demonstrated respect and willingness to assist, fostering positive customer interactions.
Sales assistant
At the Studio
Glasgow, Glasgow City
11.2015 - 05.2016
- Managed daily inventory assessments to maintain precise stock levels.
- Optimised till operations to reduce customer wait times significantly.
- Addressed customer inquiries swiftly, enhancing satisfaction and loyalty.
Sales supervisor
West Coast
Glasgow, Glasgow City
01.2015 - 05.2015
- Conducted routine checks to ensure adherence to company standards.
- Delivered excellent customer service by promptly resolving issues.
- Fostered a positive work environment to enhance employee morale and productivity.
Sales assistant
River Island
Glasgow, Glasgow City
12.2014 - 01.2015
- Collaborated effectively with team members to meet sales targets.
- Assisted customers with product selection for optimal satisfaction.
Event assistant
Limelight Sports
Glasgow, Glasgow City
02.2014 - 12.2014
- Handled on-the-day changes effectively, maintaining the smooth running of events.
- Managed event logistics, ensuring seamless execution.
Training Venue Team Member
Glasgow 2014 Commonwealth Games
Glasgow, Glasgow City
07.2014 - 08.2014
- Ensured the readiness and accessibility of equipment for athletes.
- Fostered a welcoming atmosphere by greeting athletes at the venue.
- Provided prompt and expert responses to athletes' inquiries.
General Hotel Assistant
Overscaig House Hotel
Lairg, Highland
06.2010 - 08.2013
- Performed duties as waitress, bartender, receptionist and housekeeper
Education
Master of Arts - Creative Media Practice
University of the West of Scotland
Ayr 09.2016 - 07.2018
Bachelor of Arts - Event Management
University of the West of Scotland
Paisley 09.2010 - 07.2014
Scottish Qualifications Certificate - Four Highers and Nine Standard Grades
Golspie High School
Golspie, Highland 08.2004 - 06.2010
Skills
- Event planning expertise
- Social media analysis
- Social media and content creation
- Communication skills
- Knowledge of Adobe Creative Cloud Products
- MS Office proficiency
Affiliations
- Photography
- Theatre and Film
Certification
- Level 3 Admin, PA and Sectoral Diploma
- Clean Driving License
- Essential Skills in Adobe Premiere Pro
- Essential Skills in Adobe Photoshop
- Essential Skills in Adobe InDesign
Timeline
Administrative assistant
University of Glasgow
12.2021 - Current
Subject matter expert
Go-centric
10.2018 - 12.2021
Photo Operations Volunteer
Glasgow 2018 European Championship
07.2018 - 08.2018
Master of Arts - Creative Media Practice
University of the West of Scotland
09.2016 - 07.2018
Sales assistant
At the Studio
11.2015 - 05.2016
Front of house member
En Croute Catering
05.2015 - 11.2018
Sales supervisor
West Coast
01.2015 - 05.2015
Sales assistant
River Island
12.2014 - 01.2015
Training Venue Team Member
Glasgow 2014 Commonwealth Games
07.2014 - 08.2014
Event assistant
Limelight Sports
02.2014 - 12.2014
Bachelor of Arts - Event Management
University of the West of Scotland
09.2010 - 07.2014
General Hotel Assistant
Overscaig House Hotel
06.2010 - 08.2013
Scottish Qualifications Certificate - Four Highers and Nine Standard Grades
Golspie High School
08.2004 - 06.2010
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