Katie Skilton

• Promoted to position of Events Manger after 7 months with the company and from May - September 2024 created a turnover of £105,000 in events alone. These include in-house events, private functions, corporate events and meetings.
• Created strong relationships with a variety of local businesses and guests, all of which have returned this year with confidence I can deliver the same standards.
• Manage bookings and keep systems in order , using Welcome to keep track of customer accounts and ensure all bookings have the information needed.
• Balanced multiple projects simultaneously whilst maintaining attention to detail in a fast-paced environment.
• Managed and coordinated all aspects of events, ensuring seamless execution.
• Handled budgeting tasks, reducing unnecessary expenditure on events.
• Ensured client satisfaction by providing superior event management solutions.
• Worked closely with clients to understand their specific requirements for events.
• Developed detailed timelines and checklists to streamline work procedures.
• Supervised event in person, greeting guests in front-of-house.
• Led tours for customers planning events, weddings and conferences.
• Created bespoke packages for clients based on event requirements.

• Displayed teamwork skills to improve overall productivity.
• Achieved efficient workflow with proper time management.
• Maintained high standards of food hygiene, securing customer trust.
• Handled difficult customers, resulting in conflict resolution.
• Delivered orders promptly, ensuring high levels of customer satisfaction.
• Provided excellent customer service to enhance business reputation.
• Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
• Warmly greeted customers and proactively reduced wait times.
• Delivered reliable customer service with attention to detail even under high pressure.

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• Organising, overseeing and planning trade and retail events. Ensuring the stand build is as planned, creating eye-catching displays. Meeting and greeting customers, both B2B and C2B.
• Creating eye-catching, interactive social media content, ensuring all SEO was optimised by boosting organic traffic and improving search rankings
• Guest presenting on live television, which included designing projects using the chosen product to highlight the key features and show the versatility of each product and ensuring all projects are eye-catching and appeal to a wide audience. Preparing on screen demonstrations to keep the consumer engaged for the whole show. Demonstrating and explaining the benefits of a product to meet the sales targets set out by the television company. Communicating professionally and clearly but always letting personality sell the product. Producing and planning enough content to fill each 1 hour live show. Working closely with the brand, producer, director and floor manager to create content for an engaging and sales driven show. Fully talk back trained.
• Creating magazine content for a variety of craft publications
  Demonstrating and working with both trade and retail customers at various shows throughout Europe.
• Working with some of the largest companies within the craft sector to be the face of the brand.
• Promoting various companies products through the large following gained on social media and blogs.
  

• Working across 10 best-selling publications within the craft sector to ensure each month they sit within the top 3 market positions.
• Creating product briefs to fit within restricted budgets. Ensuring all designers and product specification work within this budget.
• Delivering a variety of concepts and briefs for each of the papercraft titles, ensuring they are following trends but also delivering fresh and innovative ideas.
• Reporting on monthly sales figures and market shares.
• Working closely with outside brands to ensure great working relationships are maintained at all times and covermounts are designed to perform highly within the market.
• Overseeing day to day design from each publication are being met by design team members both on time and to the highest quality.
• Approving inspection reports sent from China before any product is released for shipment. Testing of all products at PPS stage before being sent for final production.
• Working to tight deadlines, ensuring communication is kept open within all departments.
• Designing cover projects for magazines, social media content and step by step magazine articles.

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• Designing and producing high quality projects that show the versatility of each product
• Photographing projects within a flat layout to create eye-catching content.
• Selling the latest trend of products on various television platforms, both live and pre-recorded.
• Working on various social media platforms to engage with customers and educate them on the best way to use the products.
• Educating and demonstrating at both trade and retail shows throughout Europe. Often supporting larger account customers in order for them to promote the Sizzix brand and get a new supply of trade customers.
• Creating editorial content for a range of publications.
• Training new team members to be confident in front of a camera, work in front of a large crowd at various exhibitions and how to sell the product in a fun, friendly and effective way.

• Plan, manage and host various retail and trade shows around the UK.
• Arrange and attend client visits to both existing and new customers.
• Ensure all the social media channels were kept unto date for both retail and trade customers.
• Conducted progress meetings with clients to determine new requirements.
• Ensure a great business to customer relationship was maintained at all times within all of the key account clients.
• Improved visibility and brand awareness by developing creative, engaging advertising campaigns.

• Managed database to maintain updated records and accuracy.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Registered visitors, guests and contractors upon arrival, providing access passes.
• Accurately executed secretarial tasks, maintaining smooth administrative operations.
• Processed invoices and financial data with strong eye for detail.
• Processed invoices and purchase orders with high attention to detail.

• Led bar and events operations, collaborating with owner to enhance business success.
• Planned, organised and promoted sporting events, private functions and monthly promotions.
• Managed large teams in high-volume setting, driving operational efficiency.
• Interacted positively with customers, effectively promoting restaurant facilities and services.
• Ordered beverage and equipment stock by analysing sales and customer trends.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Maintained bar stocks, replenishing daily as necessary.
• Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
• Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
• Completing end of day close down tasks.