Katie Greaves
Scunthorpe,Keadby
Summary
I have a solid background of brilliant customer service experience and team leading, with me progressing into my management role whilst in a customer service role, i am able to step into my fellow colleagues' shoes and lead as example. I am adaptable and quick to learn new skills. I have good communication skills and know how to work as a team as well as confidently lead one.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Level 3 Retail Manager
Morrisons
Scunthorpe
08.2024 - Current
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Monitored staff performance and developed improvement plans.
- Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
Retail Sales Associate
Morrisons
Scunthorpe
09.2021 - 08.2024
- Guided customers in product selection, providing detailed information that contributed to positive shopping experiences.
- Managed checkout and floor sales during peak seasonal periods, supporting high-volume transactions and customer satisfaction.
- Adapted to diverse customer service roles in multiple locations, ensuring consistent service quality.
Private Carer
Multiple Companies
Scunthorpe
02.2018 - 09.2021
- Assisted clients with daily living tasks, including bathing, dressing, and toileting, to promote independence and dignity.
- Attended to all client needs, ensuring comfort and support in daily activities.
- Coordinated with healthcare professionals and family members to share updates and recommendations, ensuring cohesive care delivery.
- Prompted and administered medication as prescribed.
- Transported clients to appointments in line with health and safety procedures, including safe driving practices.
Education
A-Levels - Sport
John Leggott College
Scunthorpe01-2017
GCSEs -
Frederick Gough School
Scunthorpe01-2015
Skills
- Employee training
- Performance evaluation
- Sales management
- Team leadership
- Team building
- Customer service
- Relationship management
- Leadership skills
Certification
- Level 3 Retail Manager
- Driving Licence
- First Aid Trained
- Level 1 Food safety and hygiene
- Level 2 Food safety and hygiene
Timeline
Level 3 Retail Manager
Morrisons
08.2024 - Current
Retail Sales Associate
Morrisons
09.2021 - 08.2024
Private Carer
Multiple Companies
02.2018 - 09.2021
A-Levels - Sport
John Leggott College
GCSEs -
Frederick Gough School