Katie Shine

As a Team Leader at Iris Care Group, my role is to lead and support a team delivering person centred residential care and education support for students with complex needs, working collaboratively within the multi-disciplinary team to promote well-being, independence, and positive behavioural outcomes.

Key responsibilities:

• Provide practice leadership and day-to-day supervision to support the staff team, ensuring high standards of care, safeguarding, and regulatory compliance.
• Work collaboratively within the multi-disciplinary team (MDT) including the education staff, clinicians, and healthcare professionals to implement therapeutic programmes and positive behaviour support plans (PBS)
• Maintain accurate documentation and student placement records, ensuring reports and reviews are completed within required timescales, using EXCEL and WORD.
• Promote safeguarding and risk management identifying concerns and following All Wales safeguarding procedures to protect students from harm.
• Build strong relationships with families, carers, advocates, and external professionals to support students health, well-being, and development.
• Assist in maintaining a safe residential environment. contributing to health and safety procedures, risk assessments, and daily operational tasks

• Maintained accurate records of client interactions and progress, ensuring all activities were compliant with relevant legislation and regulations
• Provided emotional and practical support to clients in crisis, helping them develop coping strategies and improved quality of life
• Developed and implemented individualized care plans to meet each client’s physical, emotional and social needs
• Participated in interdisciplinary team meetings to coordinate care and ensure client needs are met
• Prepared and cooked meals in compliance with food safety and hygiene regulations. Following bespoke meal plans to tailor to dietary needs, ensuring a balanced and nutritious meal was provided consistently.

• Resolved customer complaints and disputes in a timely and professional manner
• Monitored employee performance and provided feedback to ensure that all tasks were completed on time
• Ensured compliance with safety regulations and store policies.
• Handled customer queries and complaints promptly, ensuring satisfaction and repeat business.
• Coordinated staff scheduling with consideration of peak times and holidays.