Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Sheridan

Warrington,Cheshire

Summary

i have experienced the professional hospitality sector with a proven ability to thrive in fast-paced, high-pressure environments. Skilled in managing customer interactions, resolving complaints, and maintaining a positive atmosphere in both park and hotel settings. Proficient in food and beverage handling, order management, and upholding strict hygiene standards. Demonstrates strong teamwork, communication, and social skills while also excelling in independent responsibilities such as unit management. Adept at cash and card transactions, stock checks, food preparation, and maintaining cleanliness. Committed to delivering exceptional service and operational efficiency within the hospitality industry.

Overview

1
1
year of professional experience

Work History

Costa barista

Gullivers worlds theme park
Warrington, Cheshire
08.2024 - Current
  • Through Gulliver's partnership with Costa, a lot of my day shifts on Park have been working in the coffee shop. I have been responsible for preparing food and drink orders, handling the tills and stock checks and making sure all the areas remain clean even in pressured situations during common busy periods.


  • I am fully trained as a Costa Barista and working the coffee machines as a result.

Catering staff member

Gulliver's World Hotel and Theme Park
Warrington, Cheshire
08.2024 - Current

I have experienced many different roles and responsibilities at my workplace in the catering department especially from my evening shifts at the hotel restaurant ( starlight Theatre). from hosting, taking food orders, serving large plates of food and cleaning which has given me credible skills, responsibility and independence working in a fast restaurant environment.

As the host at the hotel restaurant, i am credited with my social skills and dealing with customer complaints and issues aswell as training other members of staff.


During my day shifts on park, I have been a front of house team member at the fully working food courts on park, taking orders from the screen and efficiently serving to the customers and handling food whilst in high pressure situations during commonly busy periods. This has allowed me to deal with situations and work fast paced and efficiently even in a pressured environment.


I have been in charge of my own units on park from performing all daily stock checks, i am taking the correct cash and charging the right amount on the tills and all food and drink I am making and serving is in good standards.


Education

GCSEs - Math's, English,History, Separate Higher science, geography, RS, French, Art, HPQ

Great Sankey High School
Great Sankey, Warrington
09.2019 - 07.2024

A-Levels - Maths, English, History

Cronton Sixth Form College
Widnes, Halton
09.2024 -

Skills

  • Working efficiently in fast paced, pressured environments during busy periods
  • Deal with customer complaints as hostess and create decisions in order to maintain positivity on park and in the hotel
  • Can handle food and beverages, serve and take orders maintaining good hygiene standards
  • Work well as a team member and have good communication and social skills towards the team and customers
  • Can work independently and take responsibility of my own units on park
  • Handle cash and card transactions
  • Can perform efficient stock checks, food preparations and cleaning measures

Timeline

A-Levels - Maths, English, History

Cronton Sixth Form College
09.2024 -

Costa barista

Gullivers worlds theme park
08.2024 - Current

Catering staff member

Gulliver's World Hotel and Theme Park
08.2024 - Current

GCSEs - Math's, English,History, Separate Higher science, geography, RS, French, Art, HPQ

Great Sankey High School
09.2019 - 07.2024
Katie Sheridan