Katie Shepherd
Grantham,Lincolnshire
Summary
Reliable and organised administrative professional with experience in office support, scheduling, and document management. Skilled at maintaining efficient workflows and supporting team operations. Keen to develop a career in HR, with a particular interest in recruitment, employee engagement, and helping streamline HR processes
Overview
15
15
years of professional experience
Work history
CRIMINAL DEPARTMENT MANAGER
Bird & Co Solicitors
Grantham
03.2019 - 12.2025
- Overseeing the daily administrative running of the Criminal Department, ensuring solicitors are fully supported and cases progress efficiently.
- Preparing and checking legal documents, including briefs to counsel and court correspondence, ensuring accuracy and deadlines are met.
- Acting as the main point of contact with Courts, Police, CPS, Barristers, Clerks and other third parties, maintaining effective working relationships and resolving any issues that may arise.
- Providing clients with clear, practical guidance on court procedures, funding and next steps, maintaining a professional and supportive service.
- Managing solicitors’ diaries, court listings, conferences and prison visits, dealing with clashes and last-minute changes as required.
- Overseeing police station and legal aid billing, ensuring compliance with billing rules, firm procedures and audit requirements.
- Supporting and guiding administrative colleagues, monitoring workloads and ensuring tasks are completed accurately and on time.
- Ensuring confidential and sensitive information is handled correctly at all times, in line with data protection requirements.
- Identifying potential issues within the department and taking a proactive approach to improving processes and reducing risk.
HR ASSISTANT
Nottingham Trent University
08.2018 - 12.2018
- Providing day-to-day administrative support across the full employee lifecycle, including contracts, contract changes, starters and leavers, and maintaining accurate employee records.
- Preparing paperwork and taking accurate minutes in disciplinary, grievance and appeal meetings, ensuring documentation was clear, confidential and in line with university procedures.
- Supporting HR Officers and HR Business Partners with casework and general HR administration, assisting with tasks as required and responding to queries in a timely manner.
- Liaising with staff and internal departments to ensure HR processes were followed correctly and deadlines were met.
- Handling sensitive employee information with discretion and ensuring data protection requirements were adhered to at all times.
SENIOR HUMAN RESOURCES ADMINISTRATOR
Totemic (2014) Holdings Ltd
04.2015 - 08.2018
- Acting as the first point of contact for HR queries from employees and managers, providing advice in line with company policies and employment law.
- Supporting the full recruitment process, including advertising roles, coordinating and attending interviews and assessment centres, issuing contracts and delivering inductions.
- Using the Cascade HR system to manage employee records and support improvements to HR processes.
- Producing monthly absence reports and working closely with Payroll to ensure sick pay was applied correctly.
- Meeting with employees to explain maternity rights, pay and leave arrangements.
- Supporting the implementation of GDPR within HR and ensuring personal data was handled correctly.
- Dealing with pension queries and liaising with external providers when needed.
- Preparing paperwork and taking accurate minutes for disciplinary, grievance and appeal meetings.
- Producing regular reports for senior management covering salary costs, absence and staff turnover.
- Providing general administrative support to the HR Director and HR Business Partner as required.
ADMINISTRATOR
Totemic (2014) Holdings Ltd
06.2013 - 04.2015
- Handling inbound and outbound post, logging statistics on spreadsheets and escalating to the Line Manager and/or Senior Manager
- Handling client files and ensuring these are stored correctly
- Sorting out IVA proposals to be sent to the clients
- Keeping records of cheques being delivered and securely distributing to the relevant department
- Using a bespoke system to update client details and update creditor balances as and when required
- Scanning on creditor letters and distributing to the relevant Case Officers
- Completing stationery orders and inventories
- Completing money laundering checks for clients
- Liaising with mortgage companies to confirm outstanding balances for clients
- Registering and removing land restrictions for clients
- Any other administrative or ad-hoc duties as and when required by the Line Manager, Senior Manager or Team Leaders
ADMIN ASSISTANT / TA
Gonerby Hill Foot C of E Primary School
10.2012 - 06.2013
- Photocopying important documents for staff and visitors
- Recording student absences
- Logging SAT results on excel and distributing to the head teacher
- Having full responsibility for paid lunches and producing the weekly lunch rota
- Dealing with enquiries from parents, staff and external visitors
- Assisting in the classroom for Class Year 1 and 2
- Assisting on school trips and ensuring the child’s wellbeing is kept at all times
GENERAL SALES ASSISTANT
Matalan PLC
11.2010 - 10.2012
- Operating the tills
- Visual merchandising in the store
- Manning the fitting rooms
- Using the tannoy for both customer and colleague announcements
- Pricing items as appropriate during sale seasons
- Assisting customers on the shop floor or via telephone
- Carrying out any ad-hoc duties as requested by the Department and/or Store Manager
Education
Certificate - HR Practice Level 3
Lincoln College
3 A Levels - undefined
Grantham College
10 GCSEs A-C - undefined
Walton Girls High School
Skills
Operational & Administration
HR & People Operations
Systems & Processes
Communication
Compliance and Regulations
Affiliations
- Writing
- Reading
- Listening to music
References
References available upon request.
Timeline
CRIMINAL DEPARTMENT MANAGER
Bird & Co Solicitors
03.2019 - 12.2025
HR ASSISTANT
Nottingham Trent University
08.2018 - 12.2018
SENIOR HUMAN RESOURCES ADMINISTRATOR
Totemic (2014) Holdings Ltd
04.2015 - 08.2018
ADMINISTRATOR
Totemic (2014) Holdings Ltd
06.2013 - 04.2015
ADMIN ASSISTANT / TA
Gonerby Hill Foot C of E Primary School
10.2012 - 06.2013
GENERAL SALES ASSISTANT
Matalan PLC
11.2010 - 10.2012
3 A Levels - undefined
Grantham College
10 GCSEs A-C - undefined
Walton Girls High School
Certificate - HR Practice Level 3
Lincoln College