Katie Senter
Worcester
Summary
Reliable and hardworking individual with a background in frontline communication including previous experience as a Police Contact Handler. Proven ability to manage sensitive, high-pressure situations with professionalism, discretion, and empathy—skills directly transferable to supporting vulnerable children, young people, and families. Strong track record in handling complex enquiries, maintaining accurate records, coordinating multi-agency communication, and supporting operational teams with data management and reporting. Adept at working in fast-paced, confidential environments with a clear commitment to safeguarding, equality, and service excellence. Highly organised, resilient, and confident in dealing with diverse stakeholders across public and partner services.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work history
Contact Handler
West Mercia Police
Worcester, Worcestershire
01.2025 - Current
- Received and assessed emergency (999) and non-emergency (101) calls, ensuring accurate prioritisation based on risk, threat, and harm.
- Utilised specialist systems to log incidents to log caller details, incident data, and outcomes in compliance with legal and organisational policies.
- Provided reassurance and clear guidance to distressed, vulnerable, or high-risk callers in potentially life-threatening situations.
- Maintained high levels of confidentiality and professionalism when handling sensitive or classified information.
Police Constable- Degree Holder Programme
West Mercia Police
Worcester, Worcestershire
03.2024 - 01.2025
- Undertook a combination of classroom-based learning and operational field training .
- Responded to emergency and non-emergency incidents under supervision, including public order offences, theft, domestic abuse, and mental health crises.
- Recorded accurate and detailed notes and statements in accordance with legal and organisational standards.
- Demonstrated strong decision-making and resilience in live operational environments.
Sales assistant
Waitrose and Partners
Worcester, Worcestershire
03.2020 - 03.2024
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Consistently ensured high levels of customer satisfaction by promptly addressing needs and creating a welcoming, service-oriented environment.
- Strengthened collaboration and communication skills by contributing to smooth, efficient daily store operations as part of a team.
- Gained cross-functional expertise across multiple departments through comprehensive training, enabling flexible support during staff shortages and peak periods.
Sales assistant
The Works
Worcester, Worcestershire
10.2019 - 03.2020
- Built strong customer relationships by delivering helpful, friendly, and attentive service.
- Quickly learned new concepts and adapted seamlessly to changing job requirements.
- Efficiently managed inventory to ensure timely restocking of low-stock items.
Education
Master of Science - Psychology
University of Portsmouth
Portsmouth 09.2023 - 08.2025
Bachelor of Arts - Criminology
University of Worcester
Worcester, Worcestershire 09.2020 - 06.2023
A-Levels - English Literature: D, Psychology: C, History: C, EPQ Qualification: A
Christopher Whitehead Language College
Worcester, Worcestershire 09.2017 - 06.2020
GCSEs - English Language:7, English Literature: 5, History: B, Mathematics:5, Spanish: C, Textiles: B
Christopher Whitehead Language College
Worcester, Worcestershire 09.2012 - 06.2017
Skills
- Strong Interpersonal Communication – Skilled in building rapport with service users, colleagues, and external partners and local authority sectors
- Customer Service & Frontline Support – Confident in acting as the first point of contact, providing advice and signposting to appropriate services
- Administrative & Organisational Skills – Proficient in minute-taking, document preparation, managing emails/enquiries, and organising meetings with multiple stakeholders
- Confidentiality & Professional Conduct – Trusted to handle sensitive information with discretion
- Problem Solving & Initiative – Able to assess incoming enquiries and determine appropriate next steps, escalating or resolving as required
- IT & Digital Literacy – Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with the ability to create professional documents and presentations
- Team Collaboration – Works effectively with internal teams and multi-agency partners to support shared goals and service delivery
- Resilience & Emotional Intelligence – Emotionally aware and equipped to handle potentially distressing situations with sensitivity, supported by professional supervision where appropriate
Timeline
Contact Handler
West Mercia Police
01.2025 - Current
Police Constable- Degree Holder Programme
West Mercia Police
03.2024 - 01.2025
Master of Science - Psychology
University of Portsmouth
09.2023 - 08.2025
Bachelor of Arts - Criminology
University of Worcester
09.2020 - 06.2023
Sales assistant
Waitrose and Partners
03.2020 - 03.2024
Sales assistant
The Works
10.2019 - 03.2020
A-Levels - English Literature: D, Psychology: C, History: C, EPQ Qualification: A
Christopher Whitehead Language College
09.2017 - 06.2020
GCSEs - English Language:7, English Literature: 5, History: B, Mathematics:5, Spanish: C, Textiles: B
Christopher Whitehead Language College
09.2012 - 06.2017
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