Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Scott

Customer Service and Governance

Summary

Strong leader and problem solver, dedicated to streamlining operations to promote organisational efficiency. Proactive and meticulous in my work with 15 years experience in customer service. Confident in call handling and conflict resolution. Accurate data entry and trend analysis experience.

Overview

20
20
years of professional experience

Work History

Governance Manager

Newton Place Surgery
Faversham
2015.03 - Current
  • Complaint handling
  • significant event investigation and root cause analysis
  • Data security / GDPR
  • Trend analysis & reporting
  • Chair clinical & governance partnership meetings
  • Rota planning for 40 plus clinical staff

Deputy Manager

Dunster House Limited
Faversham
2012.09 - 2013.10
  • Interviewing
  • HR/ welfare
  • Fleet maintenance

Communications Officer

Kent Police
Maidstone
2005.03 - 2012.10
  • Resource Dispatching
  • 999 call handling
  • Officer Safety
  • Team work
  • Accurate data entry

Special Constable

Kent Police
Ashford
2004.04 - 2010.01
  • Community engagement
  • Training in policing
  • Call handling

Education

A-Levels - Physical Education and Leisure and Tourism

The Towers Sixth Form
Kent, UK
2000.09 - 2002.07

GCSEs - English Literature, English Language, Mathematics, Double Science, French

The Towers School
Kent, UK
1998.09 - 2000.07

GCSEs - History, Physical Education, Home Economics

The Towers School
Kent, UK
1998.09 - 2000.07

Skills

Communication Skills

Call/ complaint handling

Attention to details and accurate data entry

Teamwork and Collaboration

Flexible and Adaptable

Microsoft Office

Timeline

Governance Manager

Newton Place Surgery
2015.03 - Current

Deputy Manager

Dunster House Limited
2012.09 - 2013.10

Communications Officer

Kent Police
2005.03 - 2012.10

Special Constable

Kent Police
2004.04 - 2010.01

A-Levels - Physical Education and Leisure and Tourism

The Towers Sixth Form
2000.09 - 2002.07

GCSEs - English Literature, English Language, Mathematics, Double Science, French

The Towers School
1998.09 - 2000.07

GCSEs - History, Physical Education, Home Economics

The Towers School
1998.09 - 2000.07
Katie ScottCustomer Service and Governance