Summary
Overview
Work history
Education
Skills
References
Timeline
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Katie Rust

London,Haringey

Summary

Accomplished hospitality professional specializing in reservation management through Opentable and proficient in Micros POS system. Exhibits advanced wine knowledge supported by Wine Training Level 2 certification and extensive barista experience. Expert in event management utilizing Tripleseat, focused on enhancing guest experiences and optimizing operational efficiency in dynamic hospitality settings.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

Hostess

Soho House
London
04.2025 - Current
  • Greeted customers over the phone politely while taking down reservation details accurately.
  • Provided excellent customer service to ensure repeat business.
  • Escorted guests to their tables, providing detailed menu information when needed.
  • Liaised with event coordinators during special events for seamless execution of duties.
  • Organised waiting lists during peak hours to manage crowd effectively.
  • Worked in high-pressure situations whilst maintaining composure and professionalism.

Waitress

Soho House
London
10.2023 - 04.2025
  • Improved customer satisfaction by providing efficient and friendly service.
  • Managed table settings for enhanced dining experience.
  • Utilised professional communication skills to resolve customer complaints.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Provided menu and offered recommendations to complement dining experience.
  • Received complaints and offered remedial action to help improve customer experiences.
  • Followed health and hygiene standards when handling food and cleaning restaurants.

Waitress

La Petite Auberge
London
06.2021 - 07.2023
  • Maintained clean and organised dining area for customer comfort.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Managed table settings for enhanced dining experience.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Increased order value by upselling sides, drinks and desserts.
  • Advised on food and drink choices based on customer preferences.

Pizza Maker

Domino's Pizza
Basingstoke, Hampshire
04.2020 - 02.2021
  • Assisted with kitchen duties beyond pizza making when necessary for team efficiency.
  • Trained new staff members on pizza making procedures and store protocols effectively.
  • Ensured customer satisfaction by preparing pizzas according to specific orders.
  • Adapted quickly in fast-paced environments whilst maintaining calmness under pressure.
  • Practiced excellent time management skills, ensuring prompt delivery of orders during peak times.
  • Handled phone and online orders to meet service targets.

Education

Ba(Hons) - Dance and Musical Theatre

The Urdang Academy (City Of London)
London
09.2020 - 06.2023

Diploma of Higher Education - Dance and Musical Theatre

Kingsclere performing Arts College
London
09.2018 - 07.2020

Skills

  • Reservation management, with Opentable
  • Wine Training Level 2
  • Barista
  • Micros pos system use
  • Experience with Tripleseat

References

References available upon request.

Timeline

Hostess

Soho House
04.2025 - Current

Waitress

Soho House
10.2023 - 04.2025

Waitress

La Petite Auberge
06.2021 - 07.2023

Ba(Hons) - Dance and Musical Theatre

The Urdang Academy (City Of London)
09.2020 - 06.2023

Pizza Maker

Domino's Pizza
04.2020 - 02.2021

Diploma of Higher Education - Dance and Musical Theatre

Kingsclere performing Arts College
09.2018 - 07.2020

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