Summary
Overview
Work history
Education
Skills
Volunteer Experience
Affiliations
References
Custom
Timeline
Generic
Katie Roden

Katie Roden

Coventry,West Midlands

Summary

I am a dynamic and adaptable professional with strong interpersonal and communication abilities delivering exceptional customer service, and excelling in time management and organisation. Demonstrates self-motivation and proactivity, effectively navigating changing environments with confidence. Proficient in a range of IT programs, skilled in problem-solving and critical thinking, and committed to health regulatory compliance. Can adapt at working as part of a team, maintaining cleanliness, and ensuring satisfaction.

Overview

4
4
years of professional experience

Work history

SEN Support Assistant

Aquinas/ZEN Education UK
Nottingham, Nottinghamshire
01.2023 - 09.2025
  • Adapt tasks and learning materials to suit individual learning styles and needs.
  • Supported teachers in implementing tailored learning plans for diverse student needs.
  • Promote students' emotional, physical, and social well-being.
  • Collaborate with teachers to monitor and support student progress.
  • Assisted children with special educational needs in developing essential social skills.
  • Collaborated with teachers to develop personalised learning plans for individual students.

Customer Service Assistant

Kitchen on Pelham Street
Nottingham , Nottinghamshire
08.2021 - 08.2023
  • Delivered fast, efficient service while maintaining high standards of food hygiene.
  • Worked collaboratively with team members to fulfil orders and meet deadlines.
  • Ensured positive customer experiences through excellent service and communication.
  • Developed exceptional customer service by addressing inquiries and resolving issues promptly.
  • Trained new staff members on customer service protocols and operational procedures.
  • Prioritised tasks during busy periods for maximised productivity .
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Organised and maintained cleanliness of service areas, promoting a welcoming environment.

Education

BSc - Psychology

Coventry University
Coventry
09.2024 -

A-Level - English Language, Sociology, Psychology

Bilborough Sixth Form College
Nottingham
09.2021 - 06.2023

GCSEs - English, Science, French, Maths, Food preparation and nutrition, Travel & Tourism, BTEC Psychology

Ashby School
Leicestershire
09.2019 - 06.2021

Skills

  • Strong interpersonal and communication abilities
  • Excellent time management and organisation
  • Self-motivated and proactive
  • Highly adaptable and confident to changing environments
  • Confident using a range of IT programs
  • Effective problem-solving and critical thinking
  • Patience and resilience
  • Professional correspondence writing
  • Front-Of-House procedures
  • Health regulatory compliance
  • Punctual


Volunteer Experience

Ibstock Community College, Gained experience working with children with Special Educational Needs., Developed essential skills such as flexibility in communication and adaptability in approach., Strengthened understanding of inclusive education and the importance of supporting diverse learning needs.

Affiliations

  • I enjoy reading non-fiction and current affairs books
  • I played the flute in my secondary school band
  • I enjoy travelling, learning new cultures and to develop personal skills

References

References available upon request.

Custom

Please contact me should you require additional information.

Timeline

BSc - Psychology

Coventry University
09.2024 -

SEN Support Assistant

Aquinas/ZEN Education UK
01.2023 - 09.2025

A-Level - English Language, Sociology, Psychology

Bilborough Sixth Form College
09.2021 - 06.2023

Customer Service Assistant

Kitchen on Pelham Street
08.2021 - 08.2023

GCSEs - English, Science, French, Maths, Food preparation and nutrition, Travel & Tourism, BTEC Psychology

Ashby School
09.2019 - 06.2021

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Katie Roden