Katie Ramwell
Hazel Grove,Stockport
Summary
A highly driven, focused, highly efficient well organised people manager with extensive practical, planning, analytical problem solving experience. I am an ambitious, enthusiastic manager driven by my passion to get the best from the team through coaching and empowerment. I have excellent interpersonal skills and am able to build effective relationships and influence at all levels. I am customer and brand obsessed.
Overview
26
26
years of professional experience
Work history
Banking Hub Manager
Banking Hub
06.2024 - Current
- Conducted performance evaluations, identifying areas for improvement.
- Developed new procedures to support growth initiatives.
- Led team meetings to promote transparency and open dialogue.
- Monitored project progress to ensure timely completion.
- Ensured compliance with company policies and regulations.
- Delegated tasks effectively to maximise individual strengths.
- Facilitated inter-departmental collaborations to achieve organisational objectives.
- Preparing monthly financial statements.
- Acted as primary representative of the banking hub in the community enhancing brand visibility and community engagement.
Team Leader
John Lewis
07.2015 - 01.2024
- Foster positive employee relationships through effective communication, training, and career development coaching.
- Provide leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Harness and develop talent in my team by recognising coaching opportunities.
- Improve team efficiency by training and mentoring individuals through diligent team meetings and setting goals. Increasing team performance by 35%.
- Resolve customer queries through effective communication and providing a step-by-step solution.
- Maximise a culture of sharing best practices by inspiring partners to improve their skills and knowledge
- Play an active role in Partnership democracy through your voice, my voice and inspiring the team through effective communication.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement, resulting in department wide performance improvement of 20%.
First Contact Handler
WNS
01.2013 - 07.2015
- Efficiently registered all incoming claims for clients and dealt efficiently with any and all queries that customer have in a prompt and professional manner.
- Put customer service at the forefront of all and every operation whilst maintaining all business service levels.
- Liaise with clients to ensure all aspects of claims run smoothly from registration to completion.
- Responsible for re- evaluating claims and accurately and effectively identifying errors and taking proactive steps to minimise the effects on the clients and customers
- Conducted regular stock takes to ensure inventory accuracy.
Manager
Karen Millen
10.2009 - 01.2013
- Created a sales and service focused environment, maximising sales by utilising the company business tools such as targets, conversion , ATV , account card, stock management and mystery shop.
- Proactively managed my store staffing levels through careful management of my wage costs and effectively scheduling employees.
- Responsible for visual merchandising my store with attention to detail to creating a unique shopping experience for my clients and maintaining outstanding window displays.
- Recruitment assessment and selection of all new employees training and development and motivation of my team to improve sales and consistently delivering outstanding customer service.
- Designed and developed a comprehensive management information report to support recommendations and anticipate the needs of the management team which ensured targets were met. Maintained staff database and and records leading to greater efficiency and time management.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
Resource Planner
The Automobile Association
01.2000 - 10.2006
- Created monthly and daily call forecast based on marketing figures and historical patterns and calculate this into half hour slots to ascertain required staffing levels and to schedule accordingly in order to maintain customer satisfaction.
- Constantly re-evaluating existing plans accurately and effectively identifying areas for improvement and make recommendations using necessary tactical steps to ensure performance was maintained across local and national areas to improve relationships between company and customer.
- Designed and developed comprehensive management information reports to support recommendations and anticipate the needs of the management team which ensured targets were met. Maintained staff database and records leading to greater efficiency and time management.
- Managed and maintained the schedule of all team meetings events and training across site with the organising of conferences and ad hoc meetings whilst maintaining the companies objectives.
Education
Diploma - Counselling
Stockport College
StockportBachelor of Arts - Criminology
Open University
Milton Keynes 02.2024 -
Skills
- Conflict resolution
- Staff development
- Effective communication
- Excellent customer service skills
- Effective leadership
- Innovative problem solving
- Results oriented
Timeline
Banking Hub Manager
Banking Hub
06.2024 - Current
Bachelor of Arts - Criminology
Open University
02.2024 -
Team Leader
John Lewis
07.2015 - 01.2024
First Contact Handler
WNS
01.2013 - 07.2015
Manager
Karen Millen
10.2009 - 01.2013
Resource Planner
The Automobile Association
01.2000 - 10.2006
Diploma - Counselling
Stockport College