Katie Quinn
Liverpool,United Kingdom
Summary
Motivated and reliable individual with hands-on retail and customer service experience. Proven ability to work efficiently in fast-paced environments, deliver excellent customer care, and support team operations. Strong communication skills, attention to detail, and a positive attitude, with a flexible approach to learning and adapting to new challenges. Eager to continue building experience in the retail sector while contributing to a friendly and efficient team.
Overview
4
4
years of professional experience
Work History
Sales assistant
Card Factory
Belle Vale, Merseyside
06.2024 - Current
- Work as a Team Leader.
- Provided customers with comprehensive guidance, due to learning about products in the store.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Offered personalised shopping advice to enhance customer experiences.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment promptly to maintain product availability.
- Participated in stock management tasks for improved store organisation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Consistently arrived at work on time and ready to start immediately.
Crew member
McDonald's
Prescot, Knowsley
04.2021 - 06.2024
- Offered menu recommendations based on customer preferences improving their dining experience.
- Supported management in administrative tasks enhancing operational efficiency.
- Ensured customer satisfaction with prompt and accurate order fulfilment.
- Delivered consistent high-quality service, contributing to the positive reputation of our establishment.
- Handled high-pressure situations calmly providing solutions promptly.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Bachelor of Arts - Fine Art
Liverpool John Moores University
Liverpool 09.2023 -
A-Levels - Fine Art, History and Psychology
Carmel College
St Helens, St. Helens 09.2020 - 06.2022
Skills
- Strategic selling techniques
- Initiative taking
- Price tagging
- Stocking shelves
- Health and Safety regulations
- Team Leadership
- Till and cash handling
- Positive attitude
- Product merchandising
- Complaint handling
- Stock counting
- Upselling expertise
- Refund and exchange processing
Timeline
Sales assistant
Card Factory
06.2024 - Current
Bachelor of Arts - Fine Art
Liverpool John Moores University
09.2023 -
Crew member
McDonald's
04.2021 - 06.2024
A-Levels - Fine Art, History and Psychology
Carmel College
09.2020 - 06.2022
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