Katie Pritchard

During my year at Busy Bees I have been based with the 2-3 year olds, supporting their development and helping them to achieve important early milestones. I developed strong, trusting bonds with my key children by taking the time to understand their individual personalities, interests and needs. I recognised the importance of children's individuality and used this understanding to deliver fun and engaging activities to support their learning. This role has sparked my enthusiasm of working in early years setting and taught me many valuable skills. The role has strengthened my observational skills, as I regularly monitored children’s progress and documented their achievements. I have also gained strong communication skills within daily interactions with parents, children and colleagues. I have learnt the importance of safeguarding and ensuring that children feel invited into safe, nurturing and inclusive environment.

• Built strong professional relationships with parents during hand overs to encourage open communication about children's progress and behaviours.
• Confident in planning and delivering age-appropriate activities
• Ability to observe and track children's development through daily observations and detailed 2 and 3 year reports.
• Organised and adaptive to daily routines within a busy nursery environment.
• Adapted activities to support Special Educational Needs
• Effective behaviour management and promoted positive behaviours

This role included administrative tasks such as emails and phones calls, helping customers frequently with general enquiries. The role also included organising large group bookings for school trips or charitable organisations. This role also required organised spreadsheets to ensure management could easily view what groups were booked in and when.

• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Resolved any complaints or incident reports with efficiency and professionalism to ensure customers were listened to, understood, and satisfied.
• Maintained good and consistent communication with customers, to ensure they were provided with correct documentation before their visit, received their invoices, and paid their invoices prior to to visiting.

While I initially began working at Crocky Trail as an ice cream assistant. I became the manager of this field in 2021.

• Built strong professional relationships with colleagues to boost moral and create a good working environment.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Led and managed staff to maintain smooth daily tasks.
• Planned and managed resources by managing stock and ordering accordingly.
• Worked collaboratively with the site manager and business owner to resolve issues and create new ideas to improve sales and customer service.