Katie Pawluk
Maidenhead
Summary
Experienced retail operations manager with a passion for delivering exceptional guest experiences in dynamic environments. With 8 years of proven success in theme parks and visitor attractions, I excel in optimizing commercial operations to drive profitability and visitor satisfaction. Skilled in team leadership, people management, commercial partner management, inventory management, and strategic planning, I thrive in fast-paced settings where adaptability and innovation are paramount.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Retail Manager
Pomvom UK Ltd.
Warner Bros. Studio Tour London, Watford
11.2022 - Current
- Awarded Retail Manager of The Year 2024.
- Led on-site team of 150 staff members to enhance visitor engagement in photography sections.
- Directed post-visit customer service, technical support, and retail operations teams.
- Managed overall P&L, including stock management, labour costs, and loss prevention against KPIs.
- Established commercial budgets for financial year, cascading targets to management team.
- Identified and implemented new revenue streams and commercial opportunities.
- Cultivated strong relationships with senior stakeholders, including Warner Bros.
- Ensured compliance with health and safety, PCI DSS, and profit protection standards.
- Developed management team through succession planning and coaching initiatives.
Assistant Retail Manager
Pomvom UK Ltd.
Madame Tussaud's London, London
05.2021 - 10.2022
- Awarded Assistant Retail Manager of The Year 2022.
- Managed a team of 40 employees, ensuring high performance and engagement. Supported recruitment, training, and development of sales team members.
- Handled employee relations issues in accordance with Partner and Pomvom policies. Collaborated with Retail Manager and HR teams to address employee support needs.
- Supervised stock management, staffing costs, and loss prevention strategies.
- Delivered change management initiatives to align with business requirements.
Assistant Retail Manager
Pets At Home
, High Wycombe
02.2021 - 05.2021
Senior Team Leader
Picsolve International Ltd. (Pomvom UK Ltd.)
Chessington World of Adventures Resort, Surrey
01.2020 - 02.2021
Team Leader
Picsolve International Ltd. (Pomvom UK Ltd.)
Legoland Windsor Resort, Berkshire
05.2019 - 12.2019
Retail Assistant
Merlin Entertainments
Legoland Windsor Resort, Berkshire
06.2017 - 05.2019
Education
Certificate of Higher Education - Level 3 City & Guilds Technical Certificate in Theatrical, Special Effects and Media Makeup Artistry
Reading College
Reading 09.2017 - 06.2019
GCSEs -
Cox Green School
Maidenhead, Berkshire 09.2012 - 07.2017
Timeline
Retail Manager
Pomvom UK Ltd.
11.2022 - Current
Assistant Retail Manager
Pomvom UK Ltd.
05.2021 - 10.2022
Assistant Retail Manager
Pets At Home
02.2021 - 05.2021
Senior Team Leader
Picsolve International Ltd. (Pomvom UK Ltd.)
01.2020 - 02.2021
Team Leader
Picsolve International Ltd. (Pomvom UK Ltd.)
05.2019 - 12.2019
Certificate of Higher Education - Level 3 City & Guilds Technical Certificate in Theatrical, Special Effects and Media Makeup Artistry
Reading College
09.2017 - 06.2019
Retail Assistant
Merlin Entertainments
06.2017 - 05.2019
GCSEs -
Cox Green School
09.2012 - 07.2017
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