Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Katie Parry

Clifton,Nottinghamshire

Summary

A dedicated and trustworthy professional with expertise in virtual communication, attention to detail, insurance principals and extensive administration. Demonstrates a calm demeanour under pressure and excels in fostering customer loyalty through empathetic interactions. Committed to leveraging skills to enhance customer experiences and making a positive impact.

Overview

28
28
years of professional experience
7
7
years of post-secondary education

Work history

Carer

N/A
05.2025 - 09.2025
  • Provided compassionate care and support to terminally ill parent in a home setting.
  • Coordinated with healthcare professionals to implement personalised care plans.
  • Offered companionship to reduce feelings of loneliness.
  • Coordinated appointments with healthcare professionals for routine check-ups and treatments.
  • Demonstrated empathy, providing necessary reassurance during difficult times.
  • Ensured proper nutrition by preparing healthy meals.
  • Administered medication, ensuring correct dosage and timing.

Client Care Advisor

Vets4Pets
Clifton, Nottinghamshire
12.2017 - 05.2025
  • Provided exemplary support to clients by addressing inquiries and resolving concerns effectively.
  • Coordinated client appointments and ensured timely follow-up communications to enhance satisfaction.
  • Developed and maintained strong relationships with clients to foster loyalty and trust.
  • Managed comprehensive pet insurance claims process ensuring accurate and timely assessments.
  • Developed training materials for new staff enhancing understanding of policy details.
  • Collaborated with veterinary professionals to streamline claims verification procedures.
  • Coordinated with cross-functional teams to resolve issues efficiently.
  • Addressed customer complaints promptly to enhance service satisfaction.
  • Handled customer inquiries and complaints with professionalism and empathy to ensure satisfaction.
  • Resolved conflicts and misunderstandings through active listening and appropriate problem-solving skills.
  • Managed daily operations of veterinary clinic ensuring efficient workflow and high-quality patient care.
  • Coordinated scheduling of appointments and surgeries to optimise clinic resources and client satisfaction.
  • Implemented inventory management system to track medical supplies and equipment usage effectively.
  • Trained and mentored junior staff on administrative procedures and customer service best practices.

Employment Break

N/A
04.2009 - 12.2017
  • Managed daily schedules and routines to ensure smooth household operations.
  • Developed and maintained effective communication strategies with family members to foster teamwork.
  • Coordinated educational activities and resources to support children's learning and development.
  • Oversaw meal planning and preparation to promote healthy eating habits within the family.
  • Carried out day-to-day duties accurately and efficiently.

Proprietor - The In Plaice

The In Plaice
Clifton, Nottinghamshire
04.2000 - 04.2009
  • Managed daily operations of chip shop ensuring compliance with health and safety regulations.
  • Supervised staff training programmes to enhance service quality and operational efficiency.
  • Oversaw inventory management processes to maintain stock levels and minimise waste.
  • Implemented customer service initiatives that improved guest satisfaction and loyalty.
  • Coordinated scheduling of staff shifts to ensure adequate coverage during peak hours.
  • Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
  • Negotiated with suppliers for better prices, leading to improved profit margins.
  • Oversaw daily shop operations, ensuring smooth running of business activities.

Customer Service Representative

Hobbycraft
West Bridgford, Nottinghamshire
01.1998 - 04.2000
  • Managed inventory processes to ensure accurate stock levels and availability.
  • Assisted customers with product selection and provided expert advice on crafting techniques.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Level 3 Access to Nursing & Midwifery - Nursing & Midwifery

NCN - Clarendon
Nottingham
06.2012 - 05.2014

GCSEs -

Farnborough College of Technology
Farnborough
09.1993 - 06.1998

Skills

  • Virtual communication
  • Attention to Detail
  • Calm under pressure
  • Social media marketing
  • Being empathetic
  • Customer loyalty

References

References available upon request.

Timeline

Carer

N/A
05.2025 - 09.2025

Client Care Advisor

Vets4Pets
12.2017 - 05.2025

Level 3 Access to Nursing & Midwifery - Nursing & Midwifery

NCN - Clarendon
06.2012 - 05.2014

Employment Break

N/A
04.2009 - 12.2017

Proprietor - The In Plaice

The In Plaice
04.2000 - 04.2009

Customer Service Representative

Hobbycraft
01.1998 - 04.2000

GCSEs -

Farnborough College of Technology
09.1993 - 06.1998
Katie Parry