Katie Parry
Clifton,Nottinghamshire
Summary
A dedicated and trustworthy professional with expertise in virtual communication, attention to detail, insurance principals and extensive administration. Demonstrates a calm demeanour under pressure and excels in fostering customer loyalty through empathetic interactions. Committed to leveraging skills to enhance customer experiences and making a positive impact.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
Work history
Carer
N/A
05.2025 - 09.2025
- Provided compassionate care and support to terminally ill parent in a home setting.
- Coordinated with healthcare professionals to implement personalised care plans.
- Offered companionship to reduce feelings of loneliness.
- Coordinated appointments with healthcare professionals for routine check-ups and treatments.
- Demonstrated empathy, providing necessary reassurance during difficult times.
- Ensured proper nutrition by preparing healthy meals.
- Administered medication, ensuring correct dosage and timing.
Client Care Advisor
Vets4Pets
Clifton, Nottinghamshire
12.2017 - 05.2025
- Provided exemplary support to clients by addressing inquiries and resolving concerns effectively.
- Coordinated client appointments and ensured timely follow-up communications to enhance satisfaction.
- Developed and maintained strong relationships with clients to foster loyalty and trust.
- Managed comprehensive pet insurance claims process ensuring accurate and timely assessments.
- Developed training materials for new staff enhancing understanding of policy details.
- Collaborated with veterinary professionals to streamline claims verification procedures.
- Coordinated with cross-functional teams to resolve issues efficiently.
- Addressed customer complaints promptly to enhance service satisfaction.
- Handled customer inquiries and complaints with professionalism and empathy to ensure satisfaction.
- Resolved conflicts and misunderstandings through active listening and appropriate problem-solving skills.
- Managed daily operations of veterinary clinic ensuring efficient workflow and high-quality patient care.
- Coordinated scheduling of appointments and surgeries to optimise clinic resources and client satisfaction.
- Implemented inventory management system to track medical supplies and equipment usage effectively.
- Trained and mentored junior staff on administrative procedures and customer service best practices.
Employment Break
N/A
04.2009 - 12.2017
- Managed daily schedules and routines to ensure smooth household operations.
- Developed and maintained effective communication strategies with family members to foster teamwork.
- Coordinated educational activities and resources to support children's learning and development.
- Oversaw meal planning and preparation to promote healthy eating habits within the family.
- Carried out day-to-day duties accurately and efficiently.
Proprietor - The In Plaice
The In Plaice
Clifton, Nottinghamshire
04.2000 - 04.2009
- Managed daily operations of chip shop ensuring compliance with health and safety regulations.
- Supervised staff training programmes to enhance service quality and operational efficiency.
- Oversaw inventory management processes to maintain stock levels and minimise waste.
- Implemented customer service initiatives that improved guest satisfaction and loyalty.
- Coordinated scheduling of staff shifts to ensure adequate coverage during peak hours.
- Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Negotiated with suppliers for better prices, leading to improved profit margins.
- Oversaw daily shop operations, ensuring smooth running of business activities.
Customer Service Representative
Hobbycraft
West Bridgford, Nottinghamshire
01.1998 - 04.2000
- Managed inventory processes to ensure accurate stock levels and availability.
- Assisted customers with product selection and provided expert advice on crafting techniques.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Level 3 Access to Nursing & Midwifery - Nursing & Midwifery
NCN - Clarendon
Nottingham 06.2012 - 05.2014
GCSEs -
Farnborough College of Technology
Farnborough 09.1993 - 06.1998
Skills
- Virtual communication
- Attention to Detail
- Calm under pressure
- Social media marketing
- Being empathetic
- Customer loyalty
References
References available upon request.
Timeline
Carer
N/A
05.2025 - 09.2025
Client Care Advisor
Vets4Pets
12.2017 - 05.2025
Level 3 Access to Nursing & Midwifery - Nursing & Midwifery
NCN - Clarendon
06.2012 - 05.2014
Employment Break
N/A
04.2009 - 12.2017
Proprietor - The In Plaice
The In Plaice
04.2000 - 04.2009
Customer Service Representative
Hobbycraft
01.1998 - 04.2000
GCSEs -
Farnborough College of Technology
09.1993 - 06.1998