Katie Palmer

For the past 8 and a half years i have been the main carer to my son, who was diagnosed with Beckers Muscular Dystrophy. At that time i was also heavily pregnant with my daughter and so made the decision to put my family first. The care that was required of me involved a lot of organisation, hospital visits, patience, physio, care, nutrition, doctors visits, time and a whole lot of love.

I helped with mobility to ensure safety and prevent accidents, gave respect, friendliness and willingness to help wherever needed with complete understanding.

• Operated forklifts, resulting in smooth warehouse operation.
• Loaded and unloaded delivery vans carefully preventing damage to merchandise.
• Conducted basic repairs on machinery, increasing operational uptime.
• Assisted in identifying and correcting stock discrepancies, ensuring accurate inventory reports.
• Enhanced space utilisation by reorganising stock layout by arranging stocks efficiently in the storage area.
• Collaborated on problem-solving tasks, enhancing workflow efficiency.
• Supported shift supervisor with administrative tasks, streamlining operations for better team coordination.

• Worked effectively as part of a team for efficient service delivery.
• Kept bar equipment clean for hygiene standards compliance.
• Resolved customer complaints amicably with tactful communication.
• Enhanced customer satisfaction by promptly serving drinks and meals.
• Demonstrated excellent knowledge of menu items to make recommendations.
• Promoted special offers and upcoming events whilst interacting with customers.
• Checked customers' identification to ensure compliance with age restrictions. for age verification, complying with legal requirements.
• Collected payment from customers efficiently, reducing billing errors.

• Dispensed medications under the supervision of a pharmacist, ensuring safe practices at all times.
• Educated customers about proper usage and potential side effects of prescribed drugs.
• Collaborated with multidisciplinary healthcare team for enhanced patient outcomes.
• Provided excellent customer service, resulting in repeat business from satisfied customers.
• Collaborated with a multidisciplinary healthcare team for enhanced patient outcomes.
• Dispensed medications under supervision of pharmacist, ensuring safe practices at all times.
• Conducted regular stock checks to maintain an accurate inventory system.
• Maintained cleanliness of pharmacy counter, ensuring a welcoming environment for customers. and related areas clean, neat and organised.

• Encouraged independence among patients whilst assisting them with tasks.
• Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
• Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
• Maintained a calm demeanour during crisis situations thus providing reassurance to both the residents and their families.
• Respected privacy and dignity of each resident during provision of care services.
• Responded promptly to emergency situations, ensuring safety of all residents.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Assisted in daily living activities for enhanced patient comfort.
• Collaborated with healthcare team for effective patient care delivery.