Katie Oldham
Manchester
Summary
Senior Manager with expertise in leading diverse teams of technical design specialists, driving RFT and Gold Standards while ensuring governance for Major Programme T&T deliveries. Proven ability to optimise end-to-end processes and implement continuous improvement initiatives that enhance workflows and meet organisational goals. Strong interpersonal skills which facilitate effective collaboration with customers and senior stakeholders, fostering productive relationships. Actively pursuing challenging opportunities to further professional growth and impact.
Overview
2026
2026
years of professional experience
Work history
Customer Edge Senior Manager
BT Business
01.2024 - Current
- Lead a team of over 260 professionals responsible for designing and costing complex, bespoke network solutions for multi-million-pound corporate and public sector customers, ensuring alignment with customer requirements and delivering at optimal cost to support competitive win-new-business propositions.
- Build and maintain strong, trust-based relationships with senior stakeholders across Sales, Operations, and Product teams, enabling effective collaboration, strategic alignment, and successful delivery of complex initiatives—demonstrating adaptability and influence across diverse business functions.
- Act as the strategic interface between Sales and Operational functions, advising on bespoke delivery approaches when standard product solutions are not viable due to complexity; lead a specialist team engaged in designing and delivering tailored solutions for high-value, complex customer requirements.
- Collaborate with product line teams to understand the technology and product roadmap, developing forward-looking strategies to build a future-proofed, skilled, and adaptable design team capable of meeting evolving customer needs.
- Accountable for ensuring team goals and delivery strategies are fully aligned with BT Business objectives, embedding a clear strategic “steel thread” through all design and operational activities to drive consistency, purpose, and measurable impact.
- Identify and redirect non-core activities to appropriate teams, ensuring focus on high-value work; proactively seek efficiency opportunities within the team to reduce costs and support transformation strategies, while maintaining alignment with product frameworks and strategic delivery goals.
- Established clear lines of communication between technical teams and stakeholders for seamless project execution.
- Established robust customer relationships for long-term business growth.
- Provide thought leadership on new technologies, risk mitigation, and delivery optimisation to senior stakeholders and customers.
- Collaborates with senior stakeholders to shape solution strategy and ensure alignment with customer needs and organisational objectives
SDWAN Technical Delivery Manager
BT Global Services
2020 - Current
- Lead the SDWAN Technical Design squad, overseeing technical and service design across multi-vendor network solutions for business customers.
- Manage the global SDWAN portfolio, with direct accountability for Fortinet and VMware solutions; collaborate with vendors via operations teams.
- Govern end-to-end delivery of T&T programmes, ensuring compliance with design operating models and achieving DCM Right First Time (RFT) for initial Fortinet deployment.
- Deliver Gold Standards and best practice across SDWAN design and implementation.
- Own risk identification and mitigation strategies to maintain secure operational environments.
- Introduced a new SDWAN review process to inform senior leaders of WNB risks, enabling strategic decision-making and adaptation.
- Mobilised design teams for seamless transitions from WNB to delivery, supporting multi-million-pound project success.
- Manage supply and demand across SDWAN technologies, partnering with product lines to build future-ready skills.
- Develop strategic business cases to support cost-effective multi-skilling and recruitment aligned with global demand.
- Coach and support 15 direct reports, driving high engagement through YourSay feedback.
- Champion continuous improvement across T&SD, embedding lessons learnt into delivery processes.
Network Designer
BT
2017 - 01.2018
- Network Designer building network designs for various external customers
- Collaborating with cross-functional teams to understand business requirements
- Documenting network configurations and Gold Standard HLD/LLD
- Participated in network migration projects
Highband and Optical Design Planner
SDH Circuit Provision, BT
2013 - 04.2017
Responsible Manager
BT
2018 - 2020
- Responsible for 4 profitable accounts managing resource, budget and project deadlines.
- Led a technical team of 13 direct reports
- Responsible for resolution of project specific (SoW) escalations
- Monitored forecasted / actual manpower costs and agreeing “Go to green” actions for Red / Amber SoWs
Education
CCNA - IT
Cisco
2017
NVQ - Level 3 Communication Technology Professionals - IT
City And Guilds
2007
Certificate of Higher Education - Telecommunications
Stoke On Trent College
Stoke2006
Level 2 Business Administration -
Manchester Business College
Manchester2003
St Ambrose Barlow RC High School
Manchester07.2002
Skills
- Collaborative and technical leadership
- Strong Stakeholder engagement
- Strategic Leadership
- Effective communication skills
- Adaptability and flexibility
- Problem solving
- People management
Timeline
Customer Edge Senior Manager
BT Business
01.2024 - Current
SDWAN Technical Delivery Manager
BT Global Services
2020 - Current
Network Designer
BT
2017 - 01.2018
Highband and Optical Design Planner
SDH Circuit Provision, BT
2013 - 04.2017
Responsible Manager
BT
2018 - 2020
CCNA - IT
Cisco
NVQ - Level 3 Communication Technology Professionals - IT
City And Guilds
Certificate of Higher Education - Telecommunications
Stoke On Trent College
Level 2 Business Administration -
Manchester Business College
St Ambrose Barlow RC High School
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