Katie Norton

• I have been managing a team of 12 people.
• Increased team cohesion by implementing regular feedback sessions.
• Streamlined workflow for a more efficient process.
• Reduced staff turnover with an effective motivation strategy.
• Fostered a high-performing environment to drive productivity and quality.
• Encouraged open communication, fostering a positive work culture.
• Developed strategies for improved performance level across the team.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Conducted regular performance reviews to identify areas of improvement for each team member.
• Devised actionable plans towards achieving set business objectives within deadlines.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Coached team members through new or difficult workflows.
• Delegated tasks to make best use of individuals' skills.
• Supported team to overcome new challenges by forecasting knowledge and skills gaps.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Collaborated with colleagues from different backgrounds to tackle new challenges.
• Promoted professionalism among staff to develop productive relationships.
• Fostered positive employee relationships through communication, training and coaching.
• Led performance reviews and tailored employee feedback to facilitate professional development.
• Prioritised and assigned tasks for strategic and optimised distribution of workloads.
• Upskilled team members by planning and delivering training workshops.

• Provided insightful advice to clients, enhancing their business performance.
• Streamlined communication channels with the introduction of efficient systems and tools.
• Enhanced team productivity by conducting regular training sessions.
• Established strong relationships with stakeholders, fostering trust and collaboration.
• Implemented innovative solutions, addressing challenges faced by client businesses effectively.
• Identified potential risks, ensuring smooth functioning of client organisations without disruptions.
• Led brainstorming sessions, generating creative ideas and innovative approaches to problem-solving.
• Encouraged active participation from team members leading to increased job satisfaction levels.
• Provided one-to-one coaching sessions to identify relevant training opportunities.

Supported young people who are in custody to ensure their rights are upheld and that their welfare is a priority.

• Enhanced team morale through open communication and constructive feedback.
• Fostered a nurturing environment by providing emotional support to at-risk families.
• Coordinated visits for family assessments and intervention strategies.
• Achieved improved family dynamics by implementing individualised care plans.
• Conducted home visits to monitor the welfare of children and their families.
• Developed and implemented early intervention programmes to assist struggling families.
• Provided crisis intervention services to prevent family breakdowns.
• Created safe environments for children through rigorous risk assessments.
• Enhanced parental skills by delivering educational workshops on child development and behaviour management.
• Established trustful relationships with families, enabling open communication about sensitive issues.
• Collaborated closely with social workers to ensure comprehensive support for vulnerable families.
• Advocated for the rights of children within their homes, schools, and communities.
• Maintained detailed records of interactions, interventions, and progress made within each family unit.
• Ensured consistency in care provision through regular follow-ups and check-ins with families under guidance.
• Assessed needs of at-risk families, resulting in targeted support services delivered effectively.
• Promoted healthy lifestyle choices amongst parents and children through informative sessions on nutrition and physical activity.
• Worked closely with local community resources to provide additional support avenues for struggling families.
• Handled cases involving domestic violence or substance abuse sensitively whilst prioritising safety of involved children.
• Participated in multi-disciplinary team meetings ensuring all aspects of child's well-being considered during case discussions.
• Empowered individuals to lead normal, healthy lives by delivering professional and emotional care.
• Engaged with children and families using creative strategies and professional approach.
• Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
• Supported and advised parents regarding various issues and signposted additional services.
• Remained calm and poised in difficult, stressful or escalating situations, helping to comfort individuals.
• Coordinated structured and intensive support through interventions.
• Provided written and electronic reports of conducted work adhering to policies and procedures.
• Managed complex caseload of vulnerable families through strategic prioritisation.
• Reported child abuse in accordance with legal standards of mandatory reporters.
• Maintained accurate chronological records of work with families using software.
• Escorted families to counsellor, legal aid workers and doctor appointments.
• Developed integral relations with families and external agencies for holistic service delivery.
• Evaluated needs through common assessment framework, prescribed screening tools and models of engagement.
• Educated guardians and parents about mental health, providing support and education for assistance.
• Increased youth participation in pro-social activities through collaboration with therapist assistants and community resources.
• Initiated and led parent support networks through workshops.
• Met with youngsters for consultations, determining appropriate services and education tailored to individual needs.
• Established and maintained working relationships with clients based on trust and non-judgement.
• Helped service users to gain ability to function independently in society.
• Assisted service users to obtain and access community resources.
• Monitored client progress and adapted support programmes to meet changing needs.
• Listened to clients' current struggles to signpost relevant support.
• Supported clients with rehabilitation and socialisation in community settings.
• Collaborated with external support providers to maintain good care continuity.
• Adapted support where possible to increase service accessibility.
• Identified key client needs to develop targeted support programmes.

• Provided emotional support for improved family dynamics.
• Improved children's behaviour by implementing structure and routine.
• Assessed needs of families for better service provision.
• Established trust with clients to enhance communication.
• Conducted home visits, ensuring a safe environment for children.
• Collaborated with multidisciplinary teams for effective care planning.
• Facilitated group sessions to improve parenting skills.
• Advocated on behalf of clients, resolving issues promptly.
• Developed personalised care plans with client input.
• Liaised closely with social services to safeguard at-risk children.
• Offered advice on budget management, reducing financial stress in households.
• Delivered training workshops to parents; enhanced understanding of child development stages.
• Dealt with crisis situations calmly, ensuring safety of all involved parties.
• Maintained detailed case notes, aiding in decision making processes.
• Coordinated community resources for comprehensive family support.
• Streamlined referral process to speed up access to necessary services.
• Mentored parents in managing challenging behaviours; fostered positive changes.
• Worked closely with schools; improved child attendance rates.
• Promoted healthy relationships amongst family members through mediation.
• Assisted families in navigating the welfare system; secured appropriate benefits.
• Supported and advised parents regarding various issues and signposted additional services.
• Engaged with children and families using creative strategies and professional approach.
• Worked in multidisciplinary teams to prevent issues escalating and reducing need for statutory intervention.
• Maintained accurate chronological records of work with families using software.
• Empowered individuals to lead normal, healthy lives by delivering professional and emotional care.
• Reported child abuse in accordance with legal standards of mandatory reporters.
• Remained calm and poised in difficult, stressful or escalating situations, helping to comfort individuals.
• Provided written and electronic reports of conducted work adhering to policies and procedures.
• Developed integral relations with families and external agencies for holistic service delivery.
• Escorted families to counsellor, legal aid workers and doctor appointments.
• Educated guardians and parents about mental health, providing support and education for assistance.
• Promoted community integration by providing extensive physical, emotional and social support.
• Increased youth participation in pro-social activities through collaboration with therapist assistants and community resources.
• Met with youngsters for consultations, determining appropriate services and education tailored to individual needs.
• Identified key client needs to develop targeted support programmes.
• Established and maintained working relationships with clients based on trust and non-judgement.
• Listened to clients' current struggles to signpost relevant support.
• Assisted service users to obtain and access community resources.
• Offered practical daily living advice, including financial planning, housing support and legal guidance.
• Helped service users to gain ability to function independently in society.
• Highlighted additional support provisions to maximise clients' growth opportunities.
• Supported clients with rehabilitation and socialisation in community settings.
• Recruited clients for programmes based on their needs.
• Adapted support where possible to increase service accessibility.
• Recommended clients for specific treatment programmes to aid timely recovery.

• Demonstrated patience and understanding whilst dealing with challenging behaviours, promoted trust and respect among students.
• Ensured student well-being by implementing personalised behaviour management strategies.
• Developed individual learning plans for improved student engagement.
• Improved classroom environment with application of proactive strategies.
• Fostered positive relationships to enhance communication between students, parents and staff.
• Provided emotional support, strengthened student resilience in challenging situations.
• Collaborated effectively with multi-disciplinary teams for enhanced student outcomes.
• Assisted teachers to manage disruptive behaviours, ensuring a conducive learning atmosphere.
• Enhanced student participation in class through the use of engaging educational activities.
• Promoted inclusivity by adapting teaching methods to cater to diverse learning needs.
• Maintained accurate records of pupil progress; shared insights with colleagues and parents regularly.
• Utilised creative problem-solving techniques to address behavioural issues effectively.
• Implemented preventative measures, reduced instances of negative behaviour in classrooms.
• Supported students during transitions between activities, minimised disruption to the learning process.
• Participated actively in staff meetings for more effective implementation of intervention strategies.
• Delivered one-to-one counselling sessions; helped students develop coping mechanisms.
• Encouraged positive interactions amongst peers, fostered a supportive learning community.
• Conducted regular assessments on pupils' behavioural changes; adjusted interventions accordingly.
• Responded calmly to manage crises and emergency situations.
• Safeguarded client information with strict adherence to privacy and data security policies.
• Collaborated with other professionals in health and social care to coordinate holistic support.
• Established and maintained professional relationships to offer objective guidance and support.
• Advocated on behalf of service users to protect their best interests.
• Adhered to safeguarding principles to protect service users from risk.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Worked with community organisations to create access to resources and assistance to meet client varying needs.
• Promoted client well-being through effective case management, counselling and advocacy.
• Exercised professional judgement to implement interventions and make tough decisions.
• Evaluated and addressed individual client needs and concerns through targeted assessments.
• Reported on case progress, updates and interventions in alignment with regulatory standards.
• Liaised with multi-disciplinary professionals and caregivers to foster access to medical care.
• Managed assigned caseload documentation in alignment with regulatory requirements and standards.
• Offered trauma-informed resources and care options for clients undergoing crises.
• Established and maintained working relationships with clients based on trust and non-judgement.
• Helped service users to gain ability to function independently in society.
• Assisted service users to obtain and access community resources.
• Listened to clients' current struggles to signpost relevant support.
• Adapted support where possible to increase service accessibility.
• Liaised with external and internal professionals to provide holistic support.
• Offered practical daily living advice, including financial planning, housing support and legal guidance.
• Highlighted additional support provisions to maximise clients' growth opportunities.
• Developed tailored action plans whilst prioritising pressing concerns.

• Improved student engagement by providing one-on-one support and guidance.
• Developed tailored learning plans for individualised student progression.
• Enhanced classroom environment with creative teaching methods.
• Provided behavioural management strategies to maintain disciplined atmosphere.
• Assisted in creating lesson materials, improving educational effectiveness.
• Collaborated with teachers for development of effective learning plans.
• Aided in the delivery of lessons, ensuring comprehensive understanding.
• Facilitated group activities to enhance interactive learning experience.
• Adapted teaching approach according to students' unique needs, achieving better comprehension.
• Monitored pupil progress closely, providing timely feedback to teachers and parents.
• Encouraged independent learning habits amongst pupils through consistent mentoring.
• Supported children with special educational needs, promoting inclusivity within the school environment.
• Prepared classroom resources to facilitate smooth lesson delivery.
• Assisted struggling pupils during class hours, leading to improved grades over time.
• Accompanied school trips, ensuring safety and enjoyment for all pupils involved.
• Helped organise after-school clubs, enriching extracurricular offering of the school.
• Assisted teacher in maintaining a clean and organised classroom environment for optimal learning conditions.
• Communicated with parents and caregivers to report on student progress and challenges.
• Worked with students on academic and social challenges. modelling empathy and perseverance.
• Cleaned and tidied classroom areas to reduce clutter and prohibit hazards.
• Led games and activities related to daily lessons to help reinforce learning concepts.
• Worked with lead teacher to diversify instruction for varied needs and learning modalities.
• Delivered lessons in small group sessions to help students comprehended core concepts.
• Prepared classroom activities and materials to maintain orderly schedule and complete learning objectives.
• Used worksheets, assignments and quizzes to gauge student progress and uncover challenges.
• Offered constructive feedback to support students in achieving academic goals.
• Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
• Offered support to special needs students, guaranteeing safety and access to equitable learning.
• Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
• Created positive, engaging learning environments to improve student experiences.
• Responded to changing needs of pupils and staff to provide maximum help and support.
• Supervised pupils during lunchtimes and educational visits.
• Acted as superb role model, consistently promoting school mission and values.
• Provided friendly, enthusiastic support to pupils in individual and group support settings.
• Managed pupil behaviour to cultivate focused and productive classes.
• Aided improvements in educational, emotional and social development.
• Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
• Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
• Minimised distraction by creating and maintaining clean, safe and organised classroom.
• Observed pupils closely in classroom environment to foster engagement.
• Prepared visual aids, equipment and classroom displays for daily lessons.
• Identified disruptions to learning and discretely addressed issues where possible.
• Maximised class teacher productivity by preparing work and activities in advance of lessons.
• Created and distributed instructional materials for group and one-on-one use.
• Maintained child safety, security and good behaviour during classroom and outdoor activities.
• Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
• Supported teachers in managing challenging student behaviour, conducting progress meetings to provide feedback and recommend appropriate action.
• Offered students personalised support during in-class activities and projects.
• Attended to younger children's basic physical needs and assisted in development of personal skills.
• Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
• Encouraged students to work together to complete projects and solve problems.
• Monitored children in spaces between classes, keeping disruptions to minimum.
• Helped teachers with lesson plan development, class preparation and student mentoring, improving overall department attainment.
• Maximised student engagement and receptive learning by educating students using individualised instructional approaches.
• Taught students important learning, study and behaviour management skills for academic success.
• Arranged recreational spaces and equipment to encourage physical activity.
• Organised class spaces and prepared materials for upcoming teacher lessons.
• Gave students papers related to assignments and collected finished work.
• Prepared necessary equipment and technology ahead of class.

• Developed strong rapport with youths by engaging in regular, open conversations.
• Provided comprehensive support for youth personal development through mentoring and guidance.
• Enhanced community cohesion with the organisation of local events.
• Maintained safe, positive environment to encourage youth participation and growth.
• Implemented creative workshops to foster creativity and teamwork among youths.
• Fostered better understanding of societal issues, leading to improved behaviour amongst participants.
• Organised recreational activities, enhancing social skills of young individuals.
• Coordinated educational programmes for cultivation of critical thinking skills among youths.
• Assisted in conflict resolution, promoting a peaceful atmosphere within group settings.
• Encouraged active involvement in community service, fostering a sense of responsibility among young individuals.
• Provided emotional support during challenging times, ensuring well-being of youths under care.
• Promoted healthy lifestyles with the conduct of fitness sessions and nutrition education workshops.
• Assisted young individuals in building life skills through various interactive activities and discussions.
• Facilitated open discussions on sensitive topics to promote awareness and empathy among youths.
• Established effective communication channels between parents and children resulting in stronger family bonds.
• Advocated for youth interests at local council meetings leading to increased funding for youth programmes.
• Encouraged participation and engagement in planned activities.
• Role modelled positive behaviour and interpersonal skills.
• Helped with coordination and supervision of youth activities and delivered positive interventions.
• Safeguarded young people in line with national guidelines.
• Helped young children to develop critical life skills through educational play.
• Supported youth workers in organising and carrying out classroom or outdoor activities.
• Collaborated with group of volunteers to run young person-centred youth clubs.
• Maintained awareness of child protection issues and established procedures.
• Organised inclusive sporting activities, encouraging teamwork and collaboration.
• Built trusting rapport, mentoring specific young people in diverse subjects and interests.
• Promoted community involvement and volunteering among young people.
• Directed activities to promote growth in mental, emotional and educational areas.
• Approached youth challenges with empathy and mentored individuals in critical thinking and problem-solving.
• Directed activities that promoted growth in mental, emotional and educational areas.
• Provided support during regular youth sessions and planned activities.
• Cleaned youth club areas before and after sessions to maintain safe, sanitary conditions.
• Used music, art and sensory experiences to encourage child expression.
• Adapted to changing emotional, social and mental health needs for responsive young adult support.
• Supported young people in realising aspirations and potential through personal mentoring.
• Set up outings and events according to children's favoured activities and hobbies.
• Advocated for young people to build current and future opportunities.
• Assisted other volunteers with strategies for engaging young people and encouraging positive behaviours.
• Attended regular training and supervision workshops for improved service user support.
• Promoted independence and positive wellbeing when working with vulnerable adults and children.
• Built positive, productive client relationships for enhanced social support.

• Demonstrated patience and understanding whilst dealing with challenging behaviours, promoted trust and respect among students.
• Ensured student well-being by implementing personalised behaviour management strategies.
• Developed individual learning plans for improved student engagement.
• Improved classroom environment with application of proactive strategies.
• Fostered positive relationships to enhance communication between students, parents and staff.
• Provided emotional support, strengthened student resilience in challenging situations.
• Assisted teachers to manage disruptive behaviours, ensuring a conducive learning atmosphere.
• Enhanced student participation in class through the use of engaging educational activities.
• Promoted inclusivity by adapting teaching methods to cater to diverse learning needs.
• Maintained accurate records of pupil progress; shared insights with colleagues and parents regularly.
• Utilised creative problem-solving techniques to address behavioural issues effectively.
• Implemented preventative measures, reduced instances of negative behaviour in classrooms.
• Supported students during transitions between activities, minimised disruption to the learning process.
• Participated actively in staff meetings for more effective implementation of intervention strategies.
• Encouraged positive interactions amongst peers, fostered a supportive learning community.
• Responded calmly to manage crises and emergency situations.
• Established and maintained professional relationships to offer objective guidance and support.
• Advocated on behalf of service users to protect their best interests.
• Adhered to safeguarding principles to protect service users from risk.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Exercised professional judgement to implement interventions and make tough decisions.

Developed an educational resource package to be used in youth clubs to teach young people about drugs, and alcohol.

Managed a budget to buy the resources for the educational resource.

• Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
• Enhanced emotional development of children with use of empathy-focussed group activities.
• Fostered creativity amongst young learners through organised arts and crafts sessions.
• Planned educational games to stimulate cognitive growth in toddlers.
• Provided support during meal times, encouraging balanced diets for better health.
• Improved fine motor skills in children by introducing age-appropriate crafting activities.
• Managed child behaviour effectively resulting in harmonious learning environments.
• Assisted with nap times which contributed to improved energy levels among students throughout the day.
• Prepared daily activity schedules that promoted fun-filled learning experiences for children.
• Delivered high-quality childcare services, ensuring a comforting atmosphere for all attendees.
• Maintained detailed records of each child's progress, facilitating personalised care and learning plans.
• Promoted inclusivity within the classroom using diverse teaching materials and practices.
• Collaborated closely with other practitioners to create engaging lesson plans catered to different learning styles.
• Incorporated songs and rhymes into daily routines, enhancing toddlers' speech abilities.
• Adhered strictly to hygiene standards whilst preparing meals and snacks; ensured overall well-being of children.
• Cultivated positive relationships with parents and carers; kept them informed about their child's achievements and areas for improvement.
• Participated actively in team meetings and trainings; stayed updated on latest childcare best practices.
• Developed stronger language skills in children by implementing creative storytelling sessions.
• Developed trusting relationships with children, parents and staff.
• Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
• Handled nappy changes and baby feeding while keeping detailed log sheets.
• Planned creative activities to motivate and inspire children.
• Attended regular training opportunities to expand professional knowledge and further career progression.
• Oversaw key group of children and kept detailed progress observations.
• Promoted emotional and social development of children, encouraging learning through play and sensory activities.
• Kept accurate learning journey records, sharing updates with parents and carers for cohesive childcare.
• Supervised and supported children during meal times with strict attention to detail to mitigate risks.
• Applied paediatric first aid and managed incidents with calm and composure.
• Designed educational activities for young children in line with Early Years Foundation Stage (EYFS) curriculum.
• Encouraged physical fitness and wellbeing through outdoor activities.
• Tailored activities to make use of resources and engage all children based on their age, interests and abilities.
• Created stimulating learning environments to motivate educational engagement and development.
• Submitted written reports to parents detailing progress and development of children.
• Raised safeguarding concerns with senior staff to maintain positive child security and wellbeing.
• Delivered rich learning opportunities for children with diverse abilities.
• Managed misbehaviour using proven strategies and methodologies.
• Boosted literacy and numeracy attainment using innovative games and exercises.
• Safeguarded children appropriately to meet legal requirements.
• Reported children's development and progress to parents and caregivers.
• Developed activities to stimulate children's educational engagement.
• Maintained secure, up-to-date child care records for thorough reference.
• Delivered holistic support for well-rounded childcare provisions.