Summary
Overview
Work history
Education
Skills
Timeline
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Katie Northover

Towcester,Northamptonshire

Summary

Dedicated professional with a strong foundation in customer service and team collaboration, excelling in fast-paced environments. Demonstrates exceptional skills in workstation organisation, health and safety, and cash handling, ensuring efficient operations. Known for positive communication and conflict resolution abilities, fostering a harmonious workplace. Committed to continuous improvement with an adaptable mindset and a focus on time management and problem-solving. Aspires to leverage these competencies to contribute effectively to organisational success.

Overview

2
2
years of professional experience

Work history

Crew member

McDonald's
Towcester, Northamptonshire
07.2023 - Current


  • Executed daily operation procedures ensuring adherence to company's policies.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
  • Organised work stations to ensure the team can be prepared and avoid a messy work environment
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Operated cash register to take payments and process orders.
  • Addressed questions, concerns and complaints of customers.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Shared product knowledge to answer customer questions and make suggestions.

Education

A-Levels - History

Walton High
Milton Keynes
09.2023 -

A-Levels - Extended Project Qualification

Walton High
Milton Keynes
09.2023 - 04.2024

A-Levels - Law

Walton High
Milton Keynes
09.2023 -

A-Levels - Psychology

Walton High
Milton Keynes
09.2023 -

GCSEs - Chemistry

Walton High
Milton Keynes
09.2020 - 08.2023

GCSEs - Biology

Walton High
Milton Keynes
09.2020 - 08.2023

GCSEs - Physics

Walton High
Milton Keynes
09.2020 - 08.2023

GCSEs - Maths

Walton High
Milton Keynes
09.2020 - 08.2023

GCSEs - History

Walton High
Milton Keynes
09.2020 - 08.2023

GCSEs - Health and Social Care

Walton High
Milton Keynes
09.2020 - 08.2023

GCSEs - Psychology

Walton High
Milton Keynes
09.2020 - 08.2023

GCSEs - Religious Studies

Walton High
Milton Keynes
09.2020 - 08.2023

GCSEs - English Language

Walton HIgh
Milton Keynes
09.2020 - 08.2023

GCSEs - English Literature

Walton High
Milton Keynes
09.2020 - 08.2023

Skills

  • Workstation organisation
  • Customer service
  • Health and safety
  • Cash handling
  • Team collaboration
  • Time management
  • Conflict resolution
  • Positive communication
  • Adaptable mindset
  • Problem solving
  • Communication excellence
  • Fast-Paced work adaptability
  • Team player
  • Dispute Resolution
  • Multitasking efficiency
  • Time efficiency

Timeline

A-Levels - History

Walton High
09.2023 -

A-Levels - Extended Project Qualification

Walton High
09.2023 - 04.2024

A-Levels - Law

Walton High
09.2023 -

A-Levels - Psychology

Walton High
09.2023 -

Crew member

McDonald's
07.2023 - Current

GCSEs - Chemistry

Walton High
09.2020 - 08.2023

GCSEs - Biology

Walton High
09.2020 - 08.2023

GCSEs - Physics

Walton High
09.2020 - 08.2023

GCSEs - Maths

Walton High
09.2020 - 08.2023

GCSEs - History

Walton High
09.2020 - 08.2023

GCSEs - Health and Social Care

Walton High
09.2020 - 08.2023

GCSEs - Psychology

Walton High
09.2020 - 08.2023

GCSEs - Religious Studies

Walton High
09.2020 - 08.2023

GCSEs - English Language

Walton HIgh
09.2020 - 08.2023

GCSEs - English Literature

Walton High
09.2020 - 08.2023
Katie Northover