Katie Northover
Towcester,Northamptonshire
Summary
Dedicated professional with a strong foundation in customer service and team collaboration, excelling in fast-paced environments. Demonstrates exceptional skills in workstation organisation, health and safety, and cash handling, ensuring efficient operations. Known for positive communication and conflict resolution abilities, fostering a harmonious workplace. Committed to continuous improvement with an adaptable mindset and a focus on time management and problem-solving. Aspires to leverage these competencies to contribute effectively to organisational success.
Overview
2
2
years of professional experience
Work history
Crew member
McDonald's
Towcester, Northamptonshire
07.2023 - Current
- Executed daily operation procedures ensuring adherence to company's policies.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Organised work stations to ensure the team can be prepared and avoid a messy work environment
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Handled high-pressure situations calmly providing solutions promptly.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Operated cash register to take payments and process orders.
- Addressed questions, concerns and complaints of customers.
- Collaborated and offered support with extra tasks to meet team goals.
- Shared product knowledge to answer customer questions and make suggestions.
Education
A-Levels - History
Walton High
Milton Keynes 09.2023 -
A-Levels - Extended Project Qualification
Walton High
Milton Keynes 09.2023 - 04.2024
A-Levels - Law
Walton High
Milton Keynes 09.2023 -
A-Levels - Psychology
Walton High
Milton Keynes 09.2023 -
GCSEs - Chemistry
Walton High
Milton Keynes 09.2020 - 08.2023
GCSEs - Biology
Walton High
Milton Keynes 09.2020 - 08.2023
GCSEs - Physics
Walton High
Milton Keynes 09.2020 - 08.2023
GCSEs - Maths
Walton High
Milton Keynes 09.2020 - 08.2023
GCSEs - History
Walton High
Milton Keynes 09.2020 - 08.2023
GCSEs - Health and Social Care
Walton High
Milton Keynes 09.2020 - 08.2023
GCSEs - Psychology
Walton High
Milton Keynes 09.2020 - 08.2023
GCSEs - Religious Studies
Walton High
Milton Keynes 09.2020 - 08.2023
GCSEs - English Language
Walton HIgh
Milton Keynes 09.2020 - 08.2023
GCSEs - English Literature
Walton High
Milton Keynes 09.2020 - 08.2023
Skills
- Workstation organisation
- Customer service
- Health and safety
- Cash handling
- Team collaboration
- Time management
- Conflict resolution
- Positive communication
- Adaptable mindset
- Problem solving
- Communication excellence
- Fast-Paced work adaptability
- Team player
- Dispute Resolution
- Multitasking efficiency
- Time efficiency
Timeline
A-Levels - History
Walton High
09.2023 -
A-Levels - Extended Project Qualification
Walton High
09.2023 - 04.2024
A-Levels - Law
Walton High
09.2023 -
A-Levels - Psychology
Walton High
09.2023 -
Crew member
McDonald's
07.2023 - Current
GCSEs - Chemistry
Walton High
09.2020 - 08.2023
GCSEs - Biology
Walton High
09.2020 - 08.2023
GCSEs - Physics
Walton High
09.2020 - 08.2023
GCSEs - Maths
Walton High
09.2020 - 08.2023
GCSEs - History
Walton High
09.2020 - 08.2023
GCSEs - Health and Social Care
Walton High
09.2020 - 08.2023
GCSEs - Psychology
Walton High
09.2020 - 08.2023
GCSEs - Religious Studies
Walton High
09.2020 - 08.2023
GCSEs - English Language
Walton HIgh
09.2020 - 08.2023
GCSEs - English Literature
Walton High
09.2020 - 08.2023