Katie Muller
Nelson,Caerphilly County Borough
Summary
A versatile professional with a strong foundation in expert communication skills and customer service excellence, complemented by creative writing expertise for film, TV, and theatre. Demonstrates resilience under pressure and exceptional time management abilities, ensuring effective leadership and teamwork in dynamic environments. Proven track record of patience and composure through challenging situations. Aspires to leverage these competencies towards impactful contributions in the creative writing industries.
Conscientious student with strong communication and customer care abilities in busy vehicle servicing team. Solution-focused with strong planning abilities for responsive repair and maintenance coordination. IT literate with good Office 365 knowledge for accurate, reliable activity documentation.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Service Advisor
Watts Truck and Van Centre Ltd
Cardiff, Cardiff
2023.02 - Current
- Assisted customers with vehicle service enquiries and repairs.
- Supported communication between customers and service teams.
- Managed administrative tasks, including service records and payments, with precision.
- Addressed customer concerns professionally, fostering strong relationships.
- Organised service processes and prioritised multiple tasks during peak times.
- Dealing with over 80 queries for customers weekly
Waitress
Llanfabon Inn
Nelson, Caerphilly County Borough
2022.01 - 2022.09
- Provided attentive and friendly customer service, ensuring guest satisfaction.
- Assisted with food and drink orders while coordinating with kitchen staff for efficient service during busy periods like weddings with over 50 guests
- Handled customer complaints professionally and accommodated special dietary and event requirements.
- Maintained clean and organised dining environment and processed cash transactions accurately.
- Supported team performance by aiding in staff training and demonstrating strong multitasking skills.
Education
Bachelor of Arts - English Literature and Creative Writing
Cardiff University
Cardiff 2023.09 -
A-Levels - English Literature, History, Drama, Music
Aberdare Community School
Aberdare, Rhondda Cynon Taf 2020.09 - 2022.08
Skills
- Expert communication skills
- Customer service excellence
- Creative writing for film, TV, and theatre
- Directing and producing amateur theatre
- Musical directing and arranging
- Time management expertise
- Resilience under pressure
- Patience and composure
- Cash handling proficiency
- Leadership and teamwork
Affiliations
- A-Cappella
- Rugby
- Creative Writing
- True Crime
Accomplishments
- Achieved Grade 8 in both Cello and Singing (merit & distinction)
- President and Secretary of Cardiff University's A-Cappella Society
- Musical Director, Group Manager, Co-MD and AMD for 3 years
- Nominated at the Student Union's SVMA Awards and won LGBTQ+ Society of the Year
- Wrote, produced and acted in original amateur play for Stagecoach Theatre Arts Further Stages entitled '2077'
- Multiple creative portfolios throughout undergraduate including prose, poetry and script
- Directed my own short play for Cardiff University's Act One Drama Society
- Lead role in Act One's production of 'RENT' as Joanne
- Lead singing roles in Act One's Variety Night 2025 and 2026 (gender-swap theme Jamie from The Last Five Years and villain theme Regina George from Mean Girls)
- Cardiff University A-Cappella Society 'Best Soloist' 2026 - The Greatest by Billie Eilish
- Open A-Cappella Competition 2026 competitor (Top 8 in the UK)
Languages
English
Native
Welsh
Elementary
References
References available upon request.
Timeline
Bachelor of Arts - English Literature and Creative Writing
Cardiff University
2023.09 -
Service Advisor
Watts Truck and Van Centre Ltd
2023.02 - Current
Waitress
Llanfabon Inn
2022.01 - 2022.09
A-Levels - English Literature, History, Drama, Music
Aberdare Community School
2020.09 - 2022.08