Summary
Overview
Work History
Education
Skills
Timeline
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Katie Mockford

Middleton Cheney,Northamptonshire

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

5
5
years of professional experience

Work History

Team leader

MOTO
Bicester
02.2022 - Current
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Fostered positive employee relationships through communication, training and coaching.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Led shifts and motivated team to drive sales.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Supported new hires through onboarding process for speedy and successful training.
  • Promoted professionalism among staff to develop productive relationships.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Recognised exceptional individual performance for improved motivation.
  • Delegated tasks to make best use of individuals' skills.
  • Coached team members through new or difficult workflows.
  • Helped meet business needs by working extra shifts.
  • Displayed and restocked merchandise by following brand guidelines.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Managed stock rotations to balance inventory of perishable products and minimise wastage.
  • Controlled best before dates to properly utilise stock.

Barista

Waitrose & Partners
Banbury
11.2019 - 05.2022
  • Built and nurtured customer loyalty by remembering personal preferences.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Created speciality drinks according to exact customer requests and preferences.
  • Monitored shoppers to detect suspicious behaviour and prevent product losses.
  • Completed opening and closing procedures each day.
  • Oversaw daily operations to promote safety, cleanliness and hygiene standards.
  • Maintained tidy environment to promote cleanliness, hygiene and quality standards.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.

Education

A-Levels -

Chenderit School
Banbury

GCSEs -

Chenderit School
Banbury

Skills

  • Training and Development
  • Stock management
  • Team development strategies
  • Team supervision
  • Task delegation
  • Employee coaching and mentorship
  • Employee management
  • POS Systems
  • Motivational communication
  • Processes and procedures
  • Target-driven
  • Resilience
  • Cash handling

Timeline

Team leader

MOTO
02.2022 - Current

Barista

Waitrose & Partners
11.2019 - 05.2022

A-Levels -

Chenderit School

GCSEs -

Chenderit School

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Katie Mockford