Katie Miller
Radstock,Somerset
Summary
I am currently an undergraduate student, studying for an open degree with the Open University. I am enthusiastic and have been told that I am fun to work with. I am usually in a good mood and it shows to other people. While I enjoy making work fun, it doesn't impair my ability to complete a job. I am proactive and enjoy seeing a job well done.
I am a fast learner and I enjoy learning new things. Especially when I have learnt independently, it gives me a sense of achievement.
I am able to adapt my style of communication to suit whoever I am talking to. I have experience working with adults, children, and adults with learning differences.
I am also starting up a small business selling candles in which I have learned many skills such as finance, marketing, and customer support, as well as producing all the stock myself.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Transcriptionist
Take Note
Bath, Somerset
06.2022 - Current
- Transcribed audio from various sources, listening attentively to deliver correct, actual dictation.
- Provided flexible working hours to meet theevening and weekend demands of clinical transcription teams.
- Proofread completed and existing transcripts, ensuring styling met brand guidelines.
- Produced transcripts for various clients, working to exact specifications and delivering verbatim results.
- Completed transcriptions with outstanding precision and efficiency to meet assigned turnaround timeframes.
- Transcribed audio files quickly and accurately, achieving set deadlines.
Retail Sales Assistant
The Works
Bath, Somerset
10.2021 - 04.2022
Retail Sales Assistant
The Works
Devizes, Wiltshire
12.2020 - 09.2021
Support Worker
Hft
Rowde, Wiltshire
10.2019 - 10.2020
- Assisted clients in taking ownership of financial responsibility and management of personal care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Provided support in social, physical and emotional areas to assist clients with integrating into local community.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Helped clients develop proficiencies such as coping mechanisms, technical abilities and job skills.
- Maintained excellent team relationships by helping colleagues with complex customer issues, computer malfunctions and questions.
- Provided a friendly, compassionate and proactive approach throughout service.
- Helped patients requiring assistance to consume drinks and food.
- Cooked nutritious meals, adhering to patient dietary requirements.
- Built professional relationships with service users.
- Communicated with family members, carers and multidisciplinary professionals to elevate level of care.
- Kept client information secure and confidential.
- Closely monitored patient physical and mental health, reporting changes or concerns to managers immediately.
- Administered fluid and solid medication to those requiring assistance.
- Filed paperwork (i.e. support files, medical information, finance, signing MAR sheets, etc.)
- Employed excellent perception and tact to assist patients with personal care needs.
- Proactively attended to every need required from clients, no matter how big or small.
- Helped clients with daily care duties such as bathing, dressing and toileting.
- Supported clients with transportation needs when required, such as walking and pushing wheelchairs.
- Helped customers with shopping duties, buying items as instructed by clients, care plans, families and doctors.
- Helped patients with feeding, drinking and administering medication when required.
- Maintained excellent relationships with families and clients by providing friendly, helpful, compassionate and caring service.
- Promoted independence and self-esteem by allowing patients to complete specific personal tasks on their own.
Sales Assistant
The Works
Devizes, Wiltshire
11.2017 - 04.2018
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Encouraged add-on purchases by practicing rewarding upselling and cross-selling techniques.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Promoted sales and special offers for discounts and merchandise options.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Maintained clean, safe working environments to eliminate accident risks.
Volunteer Shop Assistant
Scope
Devizes, Wiltshire
11.2016 - 06.2017
- Worked with staff to sort, steam, hang and size donated clothing for sale.
- Received and sorted donated products, checking condition thoroughly before placing on shop floor.
- Processed donated items through initial assessments, pricing and documenting stock in inventory system.
- Conducted regular visual merchandising and shelf dressing, keeping shops looking organised and presentable.
- Completed cleaning tasks after shop closing, including hoovering, dusting and sanitising shelves, ready for the next day opening.
Education
A-Levels -
St Johns Academy
MarlboroughAccess to Higher Education -
New College Swindon
Swindon, SWDBachelor of Science - Psychology and Drama
Bath Spa University
Bath, BASBachelor of Science - Psychology
Open University
Milton Keynes, MIK2028
GCSEs -
St John's Academy
Marlborough2018
Skills
- Verbatim transcription
- Stock management
- Customer relations
- Opening and closing procedures
- Confident communicator
- Customer service
- Stock counting
- Refund processing
- Sales techniques
- Payment processing
- Stocking shelves
- Cash management
- Planograms
- Medicine administration
- Emotional support and companionship
- CPR and First aid
- Meal and snack preparation
- Treatment and care planning
- Problem-solving
- Acting
- Computer literate
- Organised
- Focused
- Basic administration
- Prioritisation
- Microsoft Office expertise
- Online learning
- Quick learner
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Certification
- Grade 1 Piano - Pass
- Grade 2 Piano - Merit
Timeline
Transcriptionist
Take Note
06.2022 - Current
Retail Sales Assistant
The Works
10.2021 - 04.2022
Retail Sales Assistant
The Works
12.2020 - 09.2021
Support Worker
Hft
10.2019 - 10.2020
Sales Assistant
The Works
11.2017 - 04.2018
Volunteer Shop Assistant
Scope
11.2016 - 06.2017
A-Levels -
St Johns Academy
Access to Higher Education -
New College Swindon
Bachelor of Science - Psychology and Drama
Bath Spa University
Bachelor of Science - Psychology
Open University
GCSEs -
St John's Academy
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