Katie Melsom
York,North Yorkshire
Summary
I am a skilled multitasker with good teamwork, problem-solving and organizational skills. Currently at the University of York, I am driven, with background in sales and a passion for giving excellent customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Mango
York, North Yorkshire
09.2023 - Current
- Greeting customers and offering assistance with choosing garments and finding accessories to complete the look.
- Maintaining high standards for store presentation and tidiness through cleaning.
- Providing high levels of customer satisfaction through product knowledge and excellent customer service.
- Assisting customers with signing up for store loyalty programmes while providing details about key benefits.
Travel Advisor
TUI
York, North Yorkshire
02.2022 - 09.2023
- Actively listening and using communication skills to resolve customer complaints within a timely manner.
- Maximised sales opportunities by selling add-on products such as travel insurance and excursions to boost overall package costs.
- Built client trust, sharing in depth destination knowledge and expertise from personal experiences and educational trips.
- Strived to reach set sales and revenue targets.
Showroom Designer
B&Q
York, North Yorkshire
09.2018 - 02.2022
- Boosted product sales by offering product guidance to customers.
- Designed kitchen and bathroom spaces digitally to match the customers requirements and preferences.
- Assisted customers throughout the design and installation process to ensure high customer satisfaction.
- Organised and communicated with other teams in the company and installation teams to ensure the finished product was as sold and completed in a timely manner.
Education
Bachelor of Science - Psychology in Education
University of York
York 09/2022 -
A-Levels - Biology, Geogrpahy & Business Studies
All Saints RC York
YorkSkills
- Dedicated
- Enthusiastic
- Team-working
- Outstanding customer service
- Face-to-face selling
- Upselling expertise
Timeline
Sales Associate
Mango
09.2023 - Current
Travel Advisor
TUI
02.2022 - 09.2023
Showroom Designer
B&Q
09.2018 - 02.2022
Bachelor of Science - Psychology in Education
University of York
09/2022 -
A-Levels - Biology, Geogrpahy & Business Studies
All Saints RC York
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