Katie McLaughlin

Lead revenue administration, billing workflows and finance system processes across a multi-service healthcare environment, covering self-pay, insured, NHS/WLI activity and consultant fee processes.

Key Achievement: Recontracted with major private medical insurers and negotiated improved fee schedules, contributing to a 142% increase in insured revenue within 12 months.

• Manage end-to-end revenue administration, ensuring charges, receipts, billing records and patient accounts are accurately coded, reconciled and processed.
• Prepare and review invoices for insurers, NHS/WLI clients and patient accounts, ensuring alignment with contracts, CCSD codes, authorisations and agreed fee schedules.
• Reconcile card payments, bank receipts, cash, cheques and insurer remittances, resolving allocation issues, shortfalls, underpayments and aged balances.
• Maintain financial data across Salesforce, Xero, Healthcode and Excel, supporting debtor control, month-end reporting and accurate audit trails.
• Act as a key finance contact for insurers including Bupa, Aviva, AXA, Vitality and WPA, resolving rejected claims, billing queries, pricing discrepancies and contract interpretation issues.
• Support consultant payment preparation by reviewing clinical activity, procedure coding, insurer rates, fee splits and supporting documentation.
• Review bad debt, discounts and pricing data to support debt recovery, financial planning and commercial decision-making.
• Maintain Salesforce price lists, CCSD mappings and billing workflows to improve charge accuracy and reduce booking or coding errors.
• Worked with IT developers to redesign Salesforce finance workflows, introducing live debtor visibility on patient records and improving billing oversight.
• Streamlined revenue reporting to enable clearer sales splits, revenue mapping and management analysis.
• Train and support admin and patient care teams on finance procedures, insurer billing requirements, payment processes and coding accuracy.

Managed the in-house finance function during the Finance Manager’s maternity leave, providing day-to-day continuity across billing, reconciliations, debtor control, income reporting and finance administration, while liaising with external accountants for management accounts support.

• Managed core in-house finance workflows, including billing, reconciliations, payment allocation, debtor follow-up and income reporting.
• Acted as the main internal finance contact for clinicians, insurers, admin teams and senior management, handling queries and escalating where required.
• Prepared and provided financial information, reconciliations and supporting documentation to external accountants for management accounts and reporting.
• Supported debtor management, insurer payment chasing and the resolution of billing queries, shortfalls and outstanding balances.
• Maintained finance records and internal controls across Salesforce, Healthcode and Excel, ensuring accuracy and clear audit trails.
• Identified improvements to internal workflows and documentation to reduce processing errors and improve consistency.
• Supported admin and patient care teams with billing procedures, payment processes, coding accuracy and escalation routes.

Supported the Finance Manager with day-to-day finance administration, building a strong foundation in reconciliations, payment processing and financial record keeping before progressing into wider revenue and billing responsibilities.

• Completed daily card and cash reconciliations, investigating discrepancies and ensuring payments were accurately recorded.
• Reconciled payment activity across Salesforce and Excel, maintaining accurate logs and supporting records.
• Reviewed and recoded sales entries to improve income reporting accuracy.
• Assisted with basic payment allocation, account queries and finance administration.
• Supported routine financial checks and internal process documentation.

Provided front-line administrative support in a busy private clinic, coordinating patient appointments, preparing clinical files and ensuring sensitive information was handled accurately and confidentially.

• Managed appointment bookings, patient correspondence, referrals and consent documentation.
• Liaised with consultants, optometrists, theatre coordinators and admin teams to support smooth patient pathways.
• Maintained accurate patient records and helped resolve queries in a professional, patient-focused manner.

Supported the day-to-day running of a boutique hotel, covering front-of-house operations, reservations, guest services and general administration in a busy customer-focused environment.

• Managed guest check-ins, bookings, enquiries and issue resolution while maintaining a high standard of service.
• Worked closely with the hotel owner on operational improvements, guest experience, marketing ideas and social media content.
• Supported team coordination, daily task management and smooth running of hotel operations.
• Handled payments, booking records and administrative tasks with accuracy and attention to detail.
• Developed strong communication, organisation and problem-solving skills in a fast-paced hospitality setting.