Summary
Overview
Work history
Education
Skills
Timeline
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Katie McErlean

Carrickfergus,Mid and East Antrim

Summary

Professional with expertise in customer service and communication, skilled in cash handling and team collaboration. Proven track record of enhancing operational efficiency while ensuring compliance with health and safety standards. Strong organizational and creative problem-solving abilities, focused on delivering results in fast-paced environments.

Overview

7
7
years of professional experience

Work history

Sandwich artist

Subway
Carrickfergus, Mid and East Antrim
10.2019 - 09.2021
  • Created appealing sandwich displays for increased sales potential.
  • Followed company guidelines for safe handling and storage of food items, minimising risk of contamination.
  • Handled cash transactions, ensuring accurate exchange and secure storage.
  • Upheld store cleanliness standards, resulting in positive health inspections.
  • Demonstrated product knowledge when advising customers on sandwich choices.

Kitchen porter

loughshore hotel
Carrickfergus, Mid and East Antrim
10.2018 - 09.2019
  • Kept a safe working environment by following all health and safety regulations.
  • Promptly addressed spills or broken glassware to prevent accidents in the workplace.
  • Followed established procedures for handling special cleaning solutions in order to protect self and others from harm.
  • Actively contributed towards keeping cooking areas pest-free through regular cleaning duties.

Supervisor

Mauds
Carrickfergus, Mid and East Antrim
02.2024 - Current
  • Provided constructive feedback to staff for improved performance levels.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Managed daily operations to increase productivity.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Maintained high cleanliness standards across all work areas; promoted hygienic practices amongst staff members.
  • Facilitated smooth checkout process with accurate money handling skills.
  • Handled money accurately during transactions to avoid financial discrepancies.

Customer advisor

Henderson Group
Carrickfergus, Mid and East Antrim
10.2021 - 01.2024
  • Delivered exceptional customer service, achieving high satisfaction scores.
  • Resolved complex customer issues swiftly through effective collaboration with colleagues.
  • Coordinated with team to ensure smooth store operations.
  • Provided personalised service to foster trust and loyalty among clients.
  • Maintained comprehensive product knowledge for accurate recommendations.
  • Cultivated strong customer relationships to enhance engagement and drive sales.
  • Facilitated quick checkout processes for seamless transactions at counters.
  • Participated actively in team meetings, contributing ideas to improve store performance.

Education

GCSEs - Art and design

Carrickfergus Academy
Carrickfergus, Mid and East Antrim
2019 -

A-Levels -

Carrickfergus Academy
Carrickfergus, Mid and East Antrim
2020 -

AS Levels -

Carrickfergus Academy
Carrickfergus, Mid and East Antrim
2021 -

Skills

  • Cash handling
  • Team collaboration
  • Time management
  • Health and Safety regulations
  • Customer Service
  • Attention to Detail
  • Creative thinking
  • Organizational abilities
  • Continuous improvement mindset
  • Critical thinker
  • Effective communication skills

Timeline

Supervisor

Mauds
02.2024 - Current

Customer advisor

Henderson Group
10.2021 - 01.2024

Sandwich artist

Subway
10.2019 - 09.2021

Kitchen porter

loughshore hotel
10.2018 - 09.2019

GCSEs - Art and design

Carrickfergus Academy
2019 -

A-Levels -

Carrickfergus Academy
2020 -

AS Levels -

Carrickfergus Academy
2021 -

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Katie McErlean