Katie-Marie Day
Gateshead,Tyne and Wear
Summary
Highly skilled professional with strong aptitude for customer service seeks role as Server. Proven track record in customer service excellence, skills in communication and teamwork, coupled with knack for multitasking in fast-paced environments. Committed to enhancing guest experiences and contributing to positive and safe environments.
Hard-working Nursing Assistant with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Compassionate and dedicated individual with strong communication skills, coupled with genuine desire to make positive difference in patients' lives. Demonstrates excellent ability to assist with daily care needs and maintain accurate patient records. Ready to contribute to supportive and efficient healthcare environment in Nursing Assistant role.
Overview
3
3
years of professional experience
Work History
Server
Adams Fish Bar
Gateshead , Tyne and Wear
08.2021 - Current
- Worked efficiently under pressure during peak hours.
- Managed over 50 customer calls per day.
- Topped up condiment and cutlery stations to meet customer demand.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Kept tables clear of used crockery, glassware and cutlery.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Checked accuracy of orders before serving, reducing errors.
- Supported other team members during busy periods ensuring efficient operations.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in restaurant.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Nursing Assistant
NHS Foundation Trust
Gateshead , Tyne and Wear
05.2023 - 05.2024
- Developed strong rapport with patients through active listening and empathy, encouraging open communication.
- Provided high-quality patient care, resulting in increased comfort and satisfaction.
- Managed high volumes of patients - up to 20 patients (or more).
- Communicated effectively with patients and families for better understanding of treatments.
- Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety.
- Utilised basic nursing equipment proficiently whilst providing routine care to bedridden patients.
- Supported data security and patient privacy with adherence to confidentiality protocols.
- Collaborated with nurses to evaluate care plan outcomes, implementing or adjusting interventions accordingly.
- Collaborated closely with healthcare team to ensure comprehensive patient care.
- Provided immediate assistance in emergency and routine paging situations to evaluate needs and pursue optimal care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Delivered compassionate emotional support to patients during difficult times.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maintained clean and safe environment by following hygiene standards and protocols.
- Responded appropriately to physical, emotional and developmental needs of patients.
- Gathered and documented patient vital signs on 2 hourly basis.
- Engaged with patients using active listening and open-ended questioning to build meaningful relationships.
- Performed patient assessments, documented vital signs and reported changes to supervisors.
- Input patient data onto clinical system, adhering to confidentiality laws.
- Received and processed stock using inventory management system.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Developed appropriate resources to meet needs of diverse audiences.
Education
Bachelor of Arts - Criminology and Law
The Open University
Milton Keynes 10/2024 -
Diploma of Higher Education - Nursing
Distance Learning Centre
Todmorden, Calderdale 07/2023 - 07/2024
GCSEs - Range of Study
Kingsmeadow Community School
Gateshead 10/2018 - 07/2022
Skills
- Document proofreading
- Performance reporting and management
- Critical-thinking
- Time-management
- Self-motivation
- Typing speed and accuracy
- Attention to Detail
- Stress resilience
- Customer service excellence
- Records maintenance
- Customer engagement
- Strategic thinking
- Document management
- Organisational skills
- Decision making
- Confidentiality awareness
Affiliations
- Gardening
- Baking
- Hiking
Accomplishments
- Received an NHS award for my care and recognition of a deteriorating patient and taking the appropriate steps.
- Received runner up for a Distance Learning Centre award - academic work.
Languages
Spanish
Beginner
Volunteering
- I volunteered at Kelvin Grove Primary School, providing more person centred learning for children who struggled with certain aspects of learning.
References
References available upon request.
Timeline
Nursing Assistant
NHS Foundation Trust
05.2023 - 05.2024
Server
Adams Fish Bar
08.2021 - Current
Bachelor of Arts - Criminology and Law
The Open University
10/2024 -
Diploma of Higher Education - Nursing
Distance Learning Centre
07/2023 - 07/2024
GCSEs - Range of Study
Kingsmeadow Community School
10/2018 - 07/2022
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