Katie Maguire

I am a dedicated, motivated, and customer-focused individual with a strong work ethic and a proven ability to perform to the highest standards both independently and as part of a team. With excellent communication and interpersonal skills, I thrive in environments where professionalism, adaptability, and a positive attitude are essential. I am confident, approachable, and well-spoken, with the ability to build strong rapport with people from a wide variety of cultures and backgrounds, whether face-to-face or over the phone.

My strong background in customer service has enabled me to develop exceptional problem-solving skills and the ability to remain calm under pressure while ensuring that customer needs are met with efficiency, empathy, and professionalism. I take pride in creating welcoming and positive experiences, consistently going the extra mile to exceed expectations. Colleagues and customers alike have often recognised my maturity, reliability, and enthusiasm, along with my ability to handle challenging situations with diplomacy.

Having worked consistently from a young age, I bring a high level of commitment and responsibility to every role I undertake. I am also quick to learn new skills and procedures, and I can adapt to different situations and fast-paced environments. I can also work collaboratively as part of a team while also taking initiative independently. I am passionate about providing an outstanding service while ensuring passenger safety, comfort and satisfaction. With a strong customer service background, I believe I would bring a warm, approachable manner to ensure every passenger feels valued and cared for whilst delivering a first-class service. In my free time, I enjoy spending time with family and friends. I also love to keep active and most of my free time exploring new places or training in the gym.

I am currently employed as an Office Manager in the Occupational Health Department at Wrightington, Wigan and Leigh NHS Trust, I have worked for this trust for almost six years. During this time, I have progressed rapidly in my career fulfilling different roles and gaining extensive experience and developing a broad range of skills, this has also enhanced my customer service skills as we have multiple contracts with private companies, and I am the main point of contact for customers. In addition to this I also have previous experience in customer facing roles. Key responsibilities and achievements are outlined below:

• Jane Nicholson, Operations Manager, Occupational Health, 01942 773610, Jane.Nicholson@wwl.nhs.uk
• Caroline Santus, Office Manager, Admissions Team, 01257 256230, Caroline.L.Santus@wwl.nhs.uk

Date of birth: 17/02/2001