Katie Mackenzie
london,wandsworth
Summary
Hardworking, reliable and adaptable professional with five years of combined experience in retail and the beauty industry. Two years of retail experience at Wilko, including warehouse operations, stock management, replenishment, merchandising and customer service. A further three years of experience at Laser Clinics UK, providing a range of laser and advanced skin treatments while maintaining high standards of customer care and professionalism. Organised, attentive to detail and comfortable working in busy environments.
Overview
5
5
years of professional experience
Work History
Senior Beauty Therapist
laserclinicsUK
London, Kingston
10.2023 - Current
- Performed laser hair removal and advanced laser treatments, including pigmentation removal, vascular treatments and skin tightening.
- Delivered specialist skin treatments, including HydraFacial, chemical peels, microneedling and microdermabrasion.
- Undertook receptionist duties, including welcoming clients, managing appointments and handling enquiries.
- Supported the day-to-day running of the clinic and assisted with managerial responsibilities.
- Helped coordinate daily tasks and supported colleagues to maintain an efficient working environment.
- Maintained high standards of cleanliness, hygiene, organisation and safety.
- Delivered excellent customer service and built positive relationships with clients.
- Demonstrated leadership, problem-solving and the ability to work independently and as part of a team.
Retail Assistant
Wilko
london, tooting
04.2022 - 10.2023
- Managed and organised warehouse stock.
- Replenished shelves and put out new stock.
- Organised stockroom areas to maintain an efficient working environment.
- Assisted with receiving, sorting and organising stock.
- Helped implement new store layouts and product displays.
- Operated tills and self-checkout systems.
- Delivered friendly and helpful customer service.
- Worked effectively as part of a team in a fast-paced retail environment.
- Maintained high standards of store presentation and organisation.
Education
NVQ Level 4 - Laser Hair Removal
cosmectic courses
London01-2026
NVQ Level 3 - beauty therapy
South Thames College
London01-2022
Skills
- Laser hair removal
- Advanced skincare
- Anti-ageing treatments
- Client consultation
- Customer service
- Clinic reception
- Appointment management
- Equipment Maintenance
- Appointment scheduling
- Health and safety awareness
- Client confidentiality
- Client communication
- Knowledge of safety regulations
- Skin analysis
- Health and Safety regulations
- Client Relationship Management
- Treatment personalisation
- Committed work ethic
- Treatment planning
- Effective multitasking
- Product knowledge
- Customer engagement
- Supply restocking
- Appointments management
- Team Leadership
- Time-management
- Multitasking
- Customer relations
- Team supervision
- Hygiene compliance
Timeline
Senior Beauty Therapist
laserclinicsUK
10.2023 - Current
Retail Assistant
Wilko
04.2022 - 10.2023
NVQ Level 4 - Laser Hair Removal
cosmectic courses
NVQ Level 3 - beauty therapy
South Thames College