Katie Lees
1, The Chilterns Oldbury,West Midlands
Summary
Bringing a strong foundation in communication and empathy, I excel at building rapport with patients and ensuring their comfort and well-being. I also pride myself on being dedicated to whatever I do, delivering compassionate daily assistance with personal care and dignity. I have also spent 15+ years in the Girlguiding Association, where I have learnt valuable life skills such as first aid, food preparation and team building. As part of Girlguiding, I have spent the last 2 years as a registered leader, inspiring young minds and building on my leadership skills and the ability to manage diverse needs efficiently. Through my role as a health care assistant, I have also gained my Level 2 diploma in adult health and social care.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Health Care Assistant
Alternative Care (Care point LTD)
Oldbury
2023.10 - Current
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Supported patients with nutrition and hydration needs, facilitating appropriate meal intake and assisting with feeding to enhance overall well-being.
- Assisted in administering medications and taking samples from patients.
- Documented care provided, maintaining accurate and up-to-date records to support effective patient management.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Built strong, trusting relationships with patients and other coworkers by providing continuous support and delivering the best possible care.
- Collaborated with multidisciplinary teams to deliver holistic care, actively participating in discussions and sharing observations to inform care decisions.
- Reviewed individualised care plans, making changes based on progress and required improvements.
- Educated and advised patients on prevention and improvement methods to avoid future hospitalisation.
- Provided out-of-hours support by being a go-to person for staff sickness and covering runs as on-call support.
Health Care Assistant
One Stop
Oldbury
2022.04 - 2023.10
- Trained new employees on store policies, customer service excellence, and product knowledge to enhance team efficiency.
- Acted as a key holder, responsible for opening and closing the store, ensuring security protocols are followed.
- Oversaw cash management, including till reconciliation and bank deposits, maintaining accurate financial records.
- Processed transactions at the till, handling cash and card payments efficiently.
- Managed stock levels on shelves, ensuring products were readily available for customers.
- Maintained a tidy and organised store environment, adhering to company cleanliness standards.
- Monitored expiration dates of products, removing out-of-date items to maintain quality standards.
- Encouraged customer loyalty by building positive rapport with regular customers.
Health Care Assistant
Warrens Hall Farm
Tividale
2020.09 - 2021.02
- Collaborated with team members to meet targets and enhance overall team performance.
- Developed skills in prioritising workload, fostering strong relationships with managers and co-workers, and demonstrating resilience.
- Embraced constructive criticism from co-workers to improve personal performance and contribute to team growth.
- Maintained clean, safe working environments to eliminate accident risks.
- Performed daily stable and yard maintenance tasks, ensuring proper care of horses and cleanliness.
Health Care Assistant
West Midlands Fire Service
Birmingham
2019.05 - 2019.05
- Managed high-pressure situations while interacting with members of the public, including children, ensuring safety and support.
- Accommodated young people to enhance their experience during visits to the safe side centre.
- I represented the company professionally, demonstrating organisational and practical skills.
- Demonstrated ability to adapt to various tasks and responsibilities. was able to work within the policies and procedures of the organisation.
- Was able to divide my attention between conversation both in person and listening through a headset.
- Stepped outside my comfort zone to embrace challenges and develop new skills.
Education
Certificate of Higher Education - Animal management
Halesowen College
Halesowen2023-01
BTEC National level 3 - Animal Management with Science
Halesowen College
Halesowen2026-09
GCSES - Maths, English language, English literature, Combined science, Hospitality and catering, German, Geography, Creative IMedia
Oldbury Academy
Oldbury2020-06
Skills
- Medication administration
- Infection control protocols
- Infection prevention measures
- Patient safety practices
- Patient care documentation
- Care planning
- End-of-life care
- Person-centred care
- Behaviour management
- Healthcare ethical standards compliance
- Team collaboration
- Clear communication
- Time management
- Patient advocacy
- Basic Life Support Certification
Hobbies and interests
- tavelling
- girlguiding
- crafting
- walking
Certification
- Level 2 diploma in adult health and social care
- Care certificate
- Basic first aid certificate
- The Oliver McGowan Mandatory Training
- I also have a range of CPD certificates that are available upon request
Timeline
Health Care Assistant
Alternative Care (Care point LTD)
2023.10 - Current
Health Care Assistant
One Stop
2022.04 - 2023.10
Health Care Assistant
Warrens Hall Farm
2020.09 - 2021.02
Health Care Assistant
West Midlands Fire Service
2019.05 - 2019.05
Certificate of Higher Education - Animal management
Halesowen College
BTEC National level 3 - Animal Management with Science
Halesowen College
GCSES - Maths, English language, English literature, Combined science, Hospitality and catering, German, Geography, Creative IMedia
Oldbury Academy