Katie Knight

My roles and responsibility's include:

• Management – Managing Brow and Beauty Experts by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained
• Sales Goals – Achieving counter and service sales targets agreed with the area manager through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty/brow services, and booking repeat appointments.
• Teamwork – Through daily team meetings, effective communication, and recognition of positive work you will ensure the in-store teams remain motivated and work to achieve individual and counter targets
• Promotion and Special Events – Building business with innovation by creating both in-store and external events through linkups, interdepartmental events, and counter events including new product releases and charity events.
• Stock – Ensuring the counter remains stocked at all times and reporting any concerns to the area manager immediately.
• Communication – Being responsible for communication between store/department managers and area managers as well as maintaining high levels of open communication on the counter.
• Administration – Also being responsible for ensuring daily, weekly, monthly, and yearly administration is completed, and where necessary assisting with area manager administration.
• Staff Rotas – You will ensure staff rotas are completed fairly and on a monthly basis.
• Hygiene and Housekeeping – You will ensure the counter and displays are kept clean and hygienic at all times.

• Improved team efficiency by implementing new scheduling practices.
• Promoted a safe work environment by enforcing strict adherence to safety regulations.
• Provided constructive feedback to staff for improved performance levels.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Ensured smooth operations with regular maintenance checks.
• Trained new hires and set up mentoring relationships to drive team performance.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Implemented hygiene standards throughout café premises for public health safety compliance.
• Promoted seasonal beverages effectively increasing their uptake.

• Trained new staff members on café operations, fostering teamwork and consistency.
• Demonstrated proficiency in operating espresso machines with precision and care.
• Upheld excellent relationships with regular clients fostering loyalty and repeat business.
• Assisted in inventory control measures for effective stock management.
• Delivered exceptional service to customers for their enjoyment and comfort.
• Enhanced bar efficiency by keeping work areas tidy and well-stocked.
• Implemented hygiene standards throughout café premises for public health safety compliance.