Katie King
Nottingham,Nottinghamshire
Summary
I am an enthusiastic undergraduate student pursuing a degree in Psychology, with a strong passion for mental health. My goal is to deepen my knowledge and gain practical experience in the mental health sector. I bring valuable skills from my current roles as a barista and customer service advisor, where I have developed my abilities in communication, empathy, and problem-solving. I am eager to apply these skills in a professional setting to contribute to the well-being of others and further my career in mental health.
Overview
2
2
years of professional experience
Work history
Customer service advisor
Boots UK
Nottingham, England
08.2024 - Current
- Effectively handled customer complaints within five-minute call time target.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Assisted customers with varying questions using product knowledge and service expertise.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Listened actively to offer accurate information and best solution to their needs.
Catering assistant
Notcutts Garden Centre
Nottingham, Nottinghamshire
10.2022 - 08.2024
- Carefully prepared ingredients in accordance with menus, portion control and agreed quality standards.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
- Boosted customer satisfaction by preparing dishes to exact dietary needs.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Served food and beverages to dining guests with outstanding customer service.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
Education
A-Levels -
East Leake Academy
Loughborough, LEC 09.2022 - 06.2024
GCSEs -
Farnborough Academy
Nottingham, NGM 09.2017 - 06.2022
Bachelor of Science - Psychology
Nottingham Trent University
Nottingham 09.2024 -
Skills
- Customer service
- Food safety
- Cash handling
- Stock management
- Equipment operation
- Cleaning procedures
- Team contribution
- Communication skills
- Attention to detail
- Positive attitude
- Stress management
Timeline
Bachelor of Science - Psychology
Nottingham Trent University
09.2024 -
Customer service advisor
Boots UK
08.2024 - Current
Catering assistant
Notcutts Garden Centre
10.2022 - 08.2024
A-Levels -
East Leake Academy
09.2022 - 06.2024
GCSEs -
Farnborough Academy
09.2017 - 06.2022
Similar Profiles
Haroon AtifHaroon Atif
Customer Advisor at Boots UKCustomer Advisor at Boots UK
Poojith Jiji JosephPoojith Jiji Joseph
Team leader at Boots UKTeam leader at Boots UK
Ravneet KaurRavneet Kaur
Phlebotomist at Boots UKPhlebotomist at Boots UK
Clare StaplesClare Staples
Head of HR - Healthcare Workforce at Boots UKHead of HR - Healthcare Workforce at Boots UK
Gaurav YadavGaurav Yadav
Assistant manager in construction at JRD infrastructure pvt ltdAssistant manager in construction at JRD infrastructure pvt ltd