Katie Joynes

• Supported acute stroke treatments in a busy ward environment.
  Assisted multidisciplinary teams in delivering patient care.
  Developed nursing skills through hands-on experience in a dynamic setting.

• Enhanced core nursing skills through diverse experiences in various healthcare environments, utilising additional hours from bank work alongside practice placements.

• Assisted in writing and posting job specifications.
• Supported resourcing of candidates and client leads.
• Maintained general database and dealt with candidate and client queries via telephone and email.
• Contributed to writing policies and booking interviews with candidates and clients.

• Please see duties as listed previously.

• Assisted customers with service and sales inquiries over telephone and email.
• Resolved customer queries regarding orders effectively.
• Processed cancellations, returns, refunds, and replacements accurately.
• Provided guidance through written and telephone communication for customers about orders.
• Supported warehouse operations with picking and packing as needed.

Assisted in delivering customer service across all front-of-house areas, including bar, box office, cinema, and live venue Basement.
Handled food and beverage service and facilitated ticket and concession sales.
Promoted membership schemes by selling and setting up memberships while ensuring GDPR compliance.
Executed health and safety checks during ushering duties and monitored screenings for piracy.

Coordinated with administrative team to streamline various tasks.
Facilitated support for participants and facilitators during workshops.
Managed updates to student database and ensured accuracy of weekly registers.