Katie Jones
Cardiff
Summary
Highly organised, dependable and eager student Screenwriter currently studying for a Master of Arts at the University of South Wales, with a background in both self-managed and company-managed roles, contributing an array of useful skills which would be beneficial in the television and film industry.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Small business owner
Etsy
Carterton, Oxfordshire
2020.08 - 2021.09
- Made £11,000+ turnover within a year running my own candle business by myself on Etsy, during covid, and whilst completing my third year of my BA.
- Demonstrated exceptional customer service by employing tailored and consultative sales approach.
- Built online marketing campaigns targeting key customer segments.
- Launched new products with detailed marketing plans.
- Oversaw budget management to keep to financial targets.
- Established business goals and objectives to provide organisational direction toward growth and prosperity.
- Applied digital marketing tactics to drive business growth and awareness.
Team member
Cineworld
Cardiff
2022.12 - Current
- Collaborated and offered support with extra tasks to meet team goals.
- Offered exceptional customer service with strong product knowledge.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
- Handled customer complaints using quick decision-making to resolve issues.
- Enforced venue performance rules regarding flash photography, recording and access to restricted areas.
- Supplied clients with information about current and future events at facility.
Hotel receptionist
Travelodge
Witney, Oxfordshire
2022.03 - 2023.01
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Scheduled and made reservations for guests using hotel and management software.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Collected and processed guest data in line with data protection regulations.
- Achieved 5-star reviews by delivering outstanding customer service.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Had multiple good reviews on TripAdvisor as well as the company's own review service.
Sales assistant
Joules
Witney, Oxfordshire
2016.08 - 2018.09
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Education
Master of Arts - Film: Screenwriting
University of South Wales
Cardiff 2023.09 -
Bachelor of Arts - Media, Journalism & Culture
Cardiff University (Prifysgol Caerdydd)
Cardiff 2018.09 - 2021.07
A-Levels -
Cirencester College
Cirencester 2015.09 - 2017.07
Skills
- Screenwriting
- Outstanding organisation
- Strong leadership
- Adept in costuming & video editing (eg Adobe After Effects)
- Proofreading
- Social media
- Relationship building
- Grammar skills
- Film theory
- Reliable and punctual
- Self-Motivated
- Persevering & Determined
Languages
English
Native
Spanish
Elementary
Timeline
Master of Arts - Film: Screenwriting
University of South Wales
2023.09 -
Team member
Cineworld
2022.12 - Current
Hotel receptionist
Travelodge
2022.03 - 2023.01
Small business owner
Etsy
2020.08 - 2021.09
Bachelor of Arts - Media, Journalism & Culture
Cardiff University (Prifysgol Caerdydd)
2018.09 - 2021.07
Sales assistant
Joules
2016.08 - 2018.09
A-Levels -
Cirencester College
2015.09 - 2017.07