Katie Irene Wettasinghe López

• Taught English full-time across 12 public schools (Grades 1-12), delivering structured, engaging lessons to large, mixed-ability classes of 40-60 students.
• Formatted approximately 25 different lesson plans and accompanying presentations each week using Microsoft Office ensuring materials met varied curriculum requirements, including Cambridge IELTS.
• Prepared weekly resource packs for teachers ahead of the following week, tailored to their individual classroom syllabuses.
• Maintained student progress reports in Excel, ensuring information was accurate and consistently updated.

• Acted as the first point of contact at one of London’s most in-demand restaurants, overseeing arrivals for 500–700 guests daily while demonstrating calm judgment, professionalism and attention to detail.
• Co-ordinated reservations and seating flow using SevenRooms, updating bookings, guest records and table allocations while collaborating closely with floor and kitchen teams to minimise wait times.
• Handled guest enquiries and issues by phone and in person, and supervised allergen and accessibility requirements with care and accuracy, ensuring clear communication and guest confidence.
• Recorded inventory shortages and stock requirements to support daily operations and accurate ordering and stock control.

• Delivered high-volume customer service during peak city rush periods, managing order flow, queues and customer enquiries efficiently.
• Supported retail operations and administration, including order processing, invoice organisation, stock checks and liaison with wholesale and corporate customers.
• Trained new baristas and supported trial shifts, explaining procedures clearly and assessing suitability for busy service.

Office Administration Work Experience (1 Week)

• Supported day-to-day office administration for a performing arts franchise, including filing, data entry and maintaining accurate student and parent records.
• Assisted with scheduling and coordination, wrote and sent marketing emails and distributed promotional materials for upcoming classes and workshops.
• Handled enquiries from parents and prospective customers via phone, email and in person, providing information on classes, timetables and enrolment.