Katie Horner
Nottingham,Nottinghamshire
Summary
Experienced professional in hospitality and service sectors, adept at managing diverse customer needs and expectations. Seeking opportunities to enhance expertise in the food industry. Demonstrates flexibility in adapting to varying work schedules and seasonal demands.
Overview
7
7
years of professional experience
Work History
Senior Cabin Crew Member
Jet 2
NOTTINGHAM, Nottinghamshire
2022.02 - 2026.06
- Administered first aid and medical assistance to passengers in need, maintaining calm and professionalism in emergencies.
- Conducted pre-flight safety checks, ensuring adherence to aviation regulations for passenger safety.
- Negotiated resolutions to passenger complaints, maintaining positive relations and company reputation.
- Trained new cabin crew members, sharing knowledge and best practices to uphold service standards.
- Delivered exceptional in-flight service to passengers, enhancing travel experience and satisfaction levels.
- Coordinated meal and beverage service, accommodating special dietary requirements for enhanced passenger comfort.
Bar Staff Member
Roots Micro Pub
NOTTINGHAM, Nottinghamshire
2021.04 - 2023.03
- Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
- Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
Warehouse Worker
Paul Smith
NOTTINGHAM, Nottinghamshire
2020.01 - 2022.02
- Picked orders to meet productivity targets.
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
Bar Staff Member
The Stag
NOTTINGHAM, Nottinghamshire
2019.05 - 2020.02
- Cleaned bar of discarded items and wiped up spills without delay to maintain professional appearance.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Conducted ID checks in line with Challenge 25 rules and regulations.
Education
A-Levels -
The Kimberley School
Nottingham, NGM2018
GCSEs -
The Kimberley School
Nottingham, NGM2016
Skills
- Communication skills
- Customer service
- First aid administration
- Safety compliance
- Conflict resolution
- Food hygiene
- Cooking
- Passion for food presentation
Timeline
Senior Cabin Crew Member
Jet 2
2022.02 - 2026.06
Bar Staff Member
Roots Micro Pub
2021.04 - 2023.03
Warehouse Worker
Paul Smith
2020.01 - 2022.02
Bar Staff Member
The Stag
2019.05 - 2020.02
A-Levels -
The Kimberley School
GCSEs -
The Kimberley School