Katie Homewood
Farnsfield,Nottinghamshire
Summary
Strategic and results-driven global travel leader with over 15 years of experience in corporate travel programme management, strategic planning, and team leadership within a TMC environment. Currently responsible for leading Reed & Mackay's Global Client Success team, overseeing the retention and growth of top-tier global clients. Known for building lasting client relationships, aligning travel strategies to commercial goals, and mentoring high-performing teams.
Overview
26
26
years of professional experience
2010
2010
years of post-secondary education
Work history
Global Client Success (Partnership) Director
Reed & Mackay
London
01.2024 - 06.2025
- Responsible for leading and managing a team of Global Client Success Managers who are ultimately responsible for retaining, developing and offering strategic solutions to our top tier global clients.
- Leading and managing C-Suite level relationships with key clients on a global scale.
- Collaborate with global CSM leaders to ensure global consistency in or approach, to optimise client retention and drive business growth.
- Create a deliver the overall vision and strategic plan for the Global Client Success team – with specific focus on maximising client lifetime value.
- Deliver transformational leadership ensuring the teams in each location are heard, highly motivated and engaged.
- Drive account growth strategies to expand revenue through up-sell opportunities.
- Responsible for client profitability and work with the Global Commercial team to ensure strategies are put in place to increase margins.
- Create and deliver team development strategies to ensure the team operates at an optimum level.
Team Leader, Global Client Success
Reed & Mackay
London
10.2022 - 12.2023
- Reporting into Global Client Success Director, leading a team Global Client Success Managers while also managing one key Strategic account. 75% leadership and team management, 25% client management, ensuring both high-level strategic oversight and hands-on client success delivery.
- Accountable for client retention across the team's portfolio, embedding a 100% client retention mindset and ensuring strategic, long-term partnerships.
- Inspire, coach, and develop your team, setting clear goals, performance metrics, and tracking success to ensure high standards of service and client engagement.
- Ensure Salesforce usage is maximised, enabling data-driven decision-making, pipeline tracking, and proactive client strategy development.
- Support GPMs in navigating complex client relationships, contract negotiations, and identifying opportunities for growth.
- Promote a culture of collaboration, accountability, and continuous improvement, fostering an environment where the team thrives.
- Act as the voice of the customer, ensuring key insights and feedback are shared across the business to drive service innovation and client success strategies.
- Lead by example, demonstrating exceptional strategic thinking, commercial acumen, and client engagement.
Senior Global Client Success Manager
Reed & Mackay
London
12.2020 - 10.2023
- Responsible for managing R&M's largest global client with travel spend of circa. £400M.
- Global travel policy creation and management; develop, implement and continuously update the company's global travel policy, ensuring it aligns with corporate goals and compliance requirements.
- Vendor and Supplier Relationship Management: Establish and manage relationships with airlines, hotels and car hire companies. Running global RFPs and negotiating contracts/rates to secure the most competitive deal.
- Cost Management and Savings Initiatives: Identify opportunities to reduce travel costs while maintaining quality and service standards. Ensuring the travel programme balances cost-effective travel and traveller satisfaction.
- Oversee the day-to-day execution of the travel programme across all regions.
- Ensure the appropriate travel management tools and technologies are implemented and used effectively.
- Monitor compliance with travel policies and manage travel-related risks, including health, safety and security of travellers. Implementing procedures to address and mitigate these risks.
- Collate, analyse and report on travel data to identify trends, compliance issues and opportunities for improvement. Use data to inform strategic decisions and report on travel program performance.
- Develop and monitor KPIs for the travel program, such as cost savings, policy compliance, TMC performance and traveller satisfaction.
- Educate travellers and bookers on the travel program, policy, booking processes and travel tools. Provide ongoing updates and training as needed.
- Lead a team of regional account managers, providing guidance and support to provide local on the ground client support.
- Work closely with internal stakeholders, both at the TMC and client company, such as Finance, Procurement, HR, to align the travel program with broader business objectives.
- Manage and lead change initiatives related to the travel program.
- Stay informed of the latest trends and innovations in the travel industry. Assess their relevance and potential benefits for the company's travel program.
- Understand and address cultural nuances and difference in travel practices and preferences across different regions.
- Manage commercial models that align with the company's financial objectives, whether through transaction based pricing or management fee models.
- Ensure the travel program supports the company's sustainability goals, such as reducing carbon emissions, promoting green travel options and selecting eco-friendly suppliers.
- Monitor and report on the environmental impact of the company's travel program, including carbon footprint tracking and reduction initiatives. Use data to drive continuous improvement and align with corporate sustainability objectives.
Senior Client Success Manager
Reed & Mackay
London
09.2015 - 11.2020
- Managed a portfolio of 10 multinational clients with £3M+ annual spend.
- Focused on policy compliance, reporting, and client engagement across regions.
Client Success Manager
Reed & Mackay
London
09.2009 - 08.2015
- Managed 20 local clients with annual spend between £500k–£3M.
- Delivered end-to-end travel programme management and support.
Recruitment Consultant
Search Consultancy
08.2007 - 09.2009
- Developed new business opportunities and placed candidates within client organisations.
- Maintained commercial relationships and worked within employment law frameworks.
Various roles
Virgin Atlantic Airways
08.2001 - 08.2007
- Corporate account support, TMC liaison, premium customer service, and reservations.
- Roles included Telephone Account Manager, Sales Support, and Premier Service Agent.
Reservations Agent
Flight Directors
06.2000 - 08.2001
Documentation Assistant
Kuoni Travel
06.1999 - 06.2000
Education
Effective Presentation Skills -
Dale Carnegie
Oxted, Surrey 2010 - 01/2010
Effective Presentation Skills -
Dale Carnegie
London 2010 - 01.2010
A-Level - Art & Design
Oxted Sixth Form College
Oxted, Surrey 1996 - 1998
A-Level - Psychology
Oxted Sixth Form College
Oxted, Surrey 1996 - 1998
GCSEs - 4 x A Grades, 5 x B Grades including Maths, English Language & Literature, Science, French, Geography, and History
Oxted County School
Oxted, SurreySkills
- Travel & Expenses Policy Compliance and Governance
- Global Stakeholder Engagement and Training
- Supplier and TMC Relationship Management
- Travel Data Reporting and KPI Dashboards
- Excel (Pivot Tables, Lookups, Trend Analysis)
- ERP and Expense Tools (Power BI, Workday, Concur)
- Risk Mitigation and Duty of Care Controls
- Line Management and Team Development
- Strategic Thinking and Commercial Acumen
- Effective Communication and Cross-Cultural Awareness
Custom
- Successfully led global RFPs and implemented booking and expense tools.
- Deep experience in managing internal and external audit preparation.
- Passionate about driving sustainable travel practices aligned to policy.
Affiliations
- Passionate about travel and cultural experiences, staying active with Reformer Pilates, and creating meaningful time with my children.
Timeline
Global Client Success (Partnership) Director
Reed & Mackay
01.2024 - 06.2025
Team Leader, Global Client Success
Reed & Mackay
10.2022 - 12.2023
Senior Global Client Success Manager
Reed & Mackay
12.2020 - 10.2023
Senior Client Success Manager
Reed & Mackay
09.2015 - 11.2020
Client Success Manager
Reed & Mackay
09.2009 - 08.2015
Recruitment Consultant
Search Consultancy
08.2007 - 09.2009
Various roles
Virgin Atlantic Airways
08.2001 - 08.2007
Reservations Agent
Flight Directors
06.2000 - 08.2001
Documentation Assistant
Kuoni Travel
06.1999 - 06.2000
Effective Presentation Skills -
Dale Carnegie
2010 - 01/2010
Effective Presentation Skills -
Dale Carnegie
2010 - 01.2010
A-Level - Art & Design
Oxted Sixth Form College
1996 - 1998
A-Level - Psychology
Oxted Sixth Form College
1996 - 1998
GCSEs - 4 x A Grades, 5 x B Grades including Maths, English Language & Literature, Science, French, Geography, and History
Oxted County School
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